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What is the Net Promoter Score (NPS) of LendingClub?
LendingClub faces challenges with a Net Promoter Score (NPS) of -42, indicating dissatisfaction among a significant portion of its customers.
Analyzing NPS, how is LendingClub performing compared to its industry peers?
LendingClub underperforms its industry peers when it comes to NPS, ranking dead last.
How has the NPS of LendingClub changed since last month?
The NPS of LendingClub has increased by 4.5% since last month, indicating an improvement in customer satisfaction and loyalty.
Why is it important for an investor in LendingClub to monitor NPS?
Monitoring a negative NPS for LendingClub is vital for investors, as it can signal underlying issues in customer satisfaction and loyalty, potentially impacting the company's long-term profitability and market reputation.
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