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What is the Net Promoter Score (NPS) of Brilliant Earth?
Brilliant Earth faces challenges with a Net Promoter Score (NPS) of -34, indicating dissatisfaction among a significant portion of its customers.
Analyzing NPS, how is Brilliant Earth performing compared to its industry peers?
Brilliant Earth underperforms its industry peers when it comes to NPS, ranking dead last.
How has the NPS of Brilliant Earth changed since last month?
The NPS of Brilliant Earth has decreased by 13.3% since last month, suggesting a decline in customer satisfaction or loyalty.
Why is it important for an investor in Brilliant Earth to monitor NPS?
Monitoring a negative NPS for Brilliant Earth is vital for investors, as it can signal underlying issues in customer satisfaction and loyalty, potentially impacting the company's long-term profitability and market reputation.
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