What Is Foot Locker’s NPS Score?
Foot Locker (FL) has a Net Promoter Score (NPS) of 24, an estimate based on anonymous customer surveys aggregated by AltIndex. An NPS between 0 and 30 is positive but suggests a mixed customer base: there are more promoters than detractors, but a meaningful share of customers are passive and could churn to competitors.
The score has up 9.1% since last month, a sign customer satisfaction is improving.
With an NPS of 24, Foot Locker trails industry peers like Nike (46) and Crocs (34) on customer loyalty.
What Is a Net Promoter Score?
NPS is calculated by asking customers how likely they are to recommend a company on a 0–10 scale. Respondents scoring 9–10 are Promoters, 7–8 are Passives, and 0–6 are Detractors. The score is the percentage of Promoters minus the percentage of Detractors, giving a result from -100 to 100.
As a rule of thumb, above 0 is positive, above 30 is strong, above 50 is excellent, and above 70 is world-class — only a handful of companies consistently clear 70. Foot Locker’s NPS of 24 is positive.
Why NPS Matters for FL Investors
NPS can be a leading indicator of revenue retention and pricing power: loyal customers spend more, churn less, and cost less to keep, so brands with high and rising NPS tend to grow faster and defend margins better. AltIndex feeds Foot Locker’s NPS into the FL AI Score as one of 25+ alternative data signals.
For other brand and customer signals, see Foot Locker’s Instagram followers, Google Trends, web traffic, and app downloads — or the employee-side view in employee business outlook.
Month over Month
| May 2026 | 22 | |
| Mar 2026 | 24 | |
| Dec 2025 | 24 | |
| Nov 2025 | 25 | |
| Oct 2025 | 25 | |
| Sep 2025 | 25 |
Foot Locker NPS: Frequently Asked Questions
Foot Locker’s Net Promoter Score is 24, which is positive. NPS ranges from -100 to 100 and is the percentage of promoters minus the percentage of detractors. This is an estimate based on anonymous customer surveys aggregated by AltIndex.
NPS ranges from -100 to 100. Above 0 is positive (more promoters than detractors), above 30 is strong, above 50 is excellent, and above 70 is world-class — only a handful of companies consistently score above 70. Foot Locker’s NPS of 24 is positive.
Foot Locker’s NPS has up 9.1% since last month, a sign customer satisfaction is improving. The trend chart above shows the full history.
No single signal predicts a stock on its own, but NPS can be a leading indicator: high customer loyalty is linked to lower churn, stronger pricing power, and higher customer lifetime value, which tend to support faster growth. AltIndex tracks NPS as one of 25+ signals in the FL AI Score, alongside web traffic, social audience, and insider activity.
Companies rarely disclose an official NPS, so AltIndex publishes an estimated NPS aggregated from anonymous customer surveys. It is calculated the standard way — the share of promoters (customers who would recommend the brand) minus the share of detractors — on a scale from -100 to 100, and it is updated regularly.
Compared to its peers, Foot Locker ranks in the 52nd percentile when it comes to NPS.
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