Similar companies
| Company | NPS | |
|---|---|---|
 |
Cisco SystemsCSCO |
36 |
 |
BlackBerryBB |
-3 |
What Is Nokia’s NPS Score?
Nokia (NOK) has a Net Promoter Score (NPS) of 18, an estimate based on anonymous customer surveys aggregated by AltIndex. An NPS between 0 and 30 is positive but suggests a mixed customer base: there are more promoters than detractors, but a meaningful share of customers are passive and could churn to competitors.
The score has held broadly steady since last month.
With an NPS of 18, Nokia trails industry peers like Cisco Systems (36) and BlackBerry (-3) on customer loyalty.
What Is a Net Promoter Score?
NPS is calculated by asking customers how likely they are to recommend a company on a 0–10 scale. Respondents scoring 9–10 are Promoters, 7–8 are Passives, and 0–6 are Detractors. The score is the percentage of Promoters minus the percentage of Detractors, giving a result from -100 to 100.
As a rule of thumb, above 0 is positive, above 30 is strong, above 50 is excellent, and above 70 is world-class — only a handful of companies consistently clear 70. Nokia’s NPS of 18 is positive.
Why NPS Matters for NOK Investors
NPS can be a leading indicator of revenue retention and pricing power: loyal customers spend more, churn less, and cost less to keep, so brands with high and rising NPS tend to grow faster and defend margins better. AltIndex feeds Nokia’s NPS into the NOK AI Score as one of 25+ alternative data signals.
For other brand and customer signals, see Nokia’s Instagram followers, Google Trends, web traffic, and app downloads — or the employee-side view in employee business outlook.
Month over Month
| Mar 2026 | 18 | |
| Nov 2025 | 18 | |
| Oct 2025 | 18 | |
| Jul 2025 | 18 | |
| May 2025 | 17 | |
| Apr 2025 | 16 |
Nokia NPS: Frequently Asked Questions
Nokia’s Net Promoter Score is 18, which is positive. NPS ranges from -100 to 100 and is the percentage of promoters minus the percentage of detractors. This is an estimate based on anonymous customer surveys aggregated by AltIndex.
NPS ranges from -100 to 100. Above 0 is positive (more promoters than detractors), above 30 is strong, above 50 is excellent, and above 70 is world-class — only a handful of companies consistently score above 70. Nokia’s NPS of 18 is positive.
Nokia’s NPS has held broadly steady since last month. The trend chart above shows the full history.
No single signal predicts a stock on its own, but NPS can be a leading indicator: high customer loyalty is linked to lower churn, stronger pricing power, and higher customer lifetime value, which tend to support faster growth. AltIndex tracks NPS as one of 25+ signals in the NOK AI Score, alongside web traffic, social audience, and insider activity.
Companies rarely disclose an official NPS, so AltIndex publishes an estimated NPS aggregated from anonymous customer surveys. It is calculated the standard way — the share of promoters (customers who would recommend the brand) minus the share of detractors — on a scale from -100 to 100, and it is updated regularly.
Compared to its peers, Nokia ranks in the 50th percentile when it comes to NPS.
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