What is the Net Promoter Score (NPS) of Pearson?
Pearson faces challenges with a Net Promoter Score (NPS) of -13, indicating dissatisfaction among a significant portion of its customers.
Analyzing NPS, how is Pearson performing compared to its industry peers?
Pearson underperforms its industry peers when it comes to NPS, ranking dead last.
How has the NPS of Pearson changed since last month?
The NPS of Pearson has decreased by 18.2% since last month, suggesting a decline in customer satisfaction or loyalty.
Why is it important for an investor in Pearson to monitor NPS?
Monitoring a negative NPS for Pearson is vital for investors, as it can signal underlying issues in customer satisfaction and loyalty, potentially impacting the company's long-term profitability and market reputation.
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