American Airlines (AAL) NPS Statistics 2025

14 6.7%

1M 6.7% 3M 17.6%

Net promoter score (-100 - 100).

Similar companies

Company		NPS
	Delta Air Lines DAL	43 0%
	JetBlue Airways JBLU	-11 0%
	Alaska Air ALK	34 0%
	Southwest LUV	46 4.2%
	United Airlines UAL	6 0%

Month over Month

Net promoter score (-100 - 100).

Feb 2025	15	0%
Jan 2025	15	11.8%
Dec 2024	17

What is the Net Promoter Score (NPS) of American Airlines?

American Airlines has a Net Promoter Score (NPS) of 14. While positive, it suggests potential areas for improvement in customer satisfaction.

Analyzing NPS, how is American Airlines performing compared to its industry peers?

American Airlines underperforms its industry peers when it comes to NPS, ranking in the 30th percentile.

How has the NPS of American Airlines changed since last month?

The NPS of American Airlines has decreased by 6.7% since last month, suggesting a decline in customer satisfaction or loyalty.

Why is it important for an investor in American Airlines to monitor NPS?

Investors in American Airlines should watch the NPS closely as it provides insights into customer satisfaction and loyalty, which are important indicators of the company's market position and potential for sustainable growth.

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