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What is the Net Promoter Score (NPS) of Affirm?
Affirm faces challenges with a Net Promoter Score (NPS) of -7, indicating dissatisfaction among a significant portion of its customers.
Analyzing NPS, how is Affirm performing compared to its industry peers?
Affirm underperforms its industry peers when it comes to NPS, ranking dead last.
How has the NPS of Affirm changed since last month?
There has been no change in the NPS of Affirm since last month, indicating steady customer satisfaction and loyalty levels.
Why is it important for an investor in Affirm to monitor NPS?
Monitoring a negative NPS for Affirm is vital for investors, as it can signal underlying issues in customer satisfaction and loyalty, potentially impacting the company's long-term profitability and market reputation.
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