What is the Net Promoter Score (NPS) of Duolingo?
Duolingo faces challenges with a Net Promoter Score (NPS) of -5, indicating dissatisfaction among a significant portion of its customers.
Analyzing NPS, how is Duolingo performing compared to its industry peers?
Duolingo underperforms its industry peers when it comes to NPS, ranking dead last.
How has the NPS of Duolingo changed since last month?
The NPS of Duolingo has decreased by 225% since last month, suggesting a decline in customer satisfaction or loyalty.
Why is it important for an investor in Duolingo to monitor NPS?
Monitoring a negative NPS for Duolingo is vital for investors, as it can signal underlying issues in customer satisfaction and loyalty, potentially impacting the company's long-term profitability and market reputation.
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