Summary: Measure customer loyalty and satisfaction through Net Promoter Score (NPS) surveys, offering insights into consumer sentiment and potential advocacy. Data updated daily.
Usecase: Measuring customer loyalty and predicting consumer advocacy with NPS scores.
Evaluating a company's Net Promoter Score (NPS) offers investors insight into customer loyalty and satisfaction, which are key indicators of the company's service quality and potential for organic growth through word-of-mouth. A high NPS suggests that customers are more likely to recommend the company's products or services, reflecting positively on its brand reputation and customer experience. Conversely, a low NPS can signal underlying issues in customer satisfaction that may impact future sales and retention rates. For investors, monitoring NPS alongside financial performance metrics provides a more comprehensive view of a company's health, highlighting its strengths in customer engagement and potential areas for improvement.
Company | NPS | 3m Change | 3m Change % | 12m Change | 12m Change % | AI Score | |
---|---|---|---|---|---|---|---|
Himax TechnologiesHIMX |
83 | -17 | -17% | 55 |
|||
Patterson-UTI EnergyPTEN |
71 | +21 | 42% | 60 |
|||
Nu SkinNUS |
64 | -2 | -3% | -14 | -17.9% | 27 |
|
RiskifiedRSKD |
60 | -11 | -15.5% | 59 |
|||
ARM HoldingsARM |
58 | -4 | -6.5% | 54 |
|||
Plug PowerPLUG |
57 | -6 | -9.5% | 27 |
|||
GE VernovaGEV |
57 | +10 | 21.3% | +2 | 3.6% | 64 |
|
WaystarWAY |
51 | +2 | 4.1% | 59 |
|||
CostcoCOST |
51 | 0 | 0% | -4 | -7.3% | 59 |
|
ADTRANADTN |
50 | +30 | 150% | 34 |
|||
NVIDIANVDA |
49 | 0 | 0% | -5 | -9.3% | 63 |
|
49 | 0 | 0% | 0 | 0% | 54 |
||
SpotifySPOT |
49 | -2 | -3.9% | -2 | -3.9% | 66 |
|
AppleAAPL |
48 | 0 | 0% | 0 | 0% | 35 |
|
LogitechLOGI |
48 | -2 | -4% | -3 | -5.9% | 56 |
|
SouthwestLUV |
48 | +2 | 4.3% | +1 | 2.1% | 37 |
|
AmazonAMZN |
47 | 0 | 0% | -2 | -4.1% | 49 |
|
Huron Consulting GroupHURN |
47 | -3 | -6% | +18 | 62.1% | 59 |
|
KlaviyoKVYO |
47 | -1 | -2.1% | -4 | -7.8% | 45 |
|
NikeNKE |
47 | 0 | 0% | -1 | -2.1% | 35 |
|
ZoetisZTS |
47 | 0 | 0% | -1 | -2.1% | 51 |
|
AMDAMD |
46 | 0 | 0% | 0 | 0% | 59 |
|
American Eagle OutfittersAEO |
45 | 0 | 0% | 0 | 0% | 28 |
|
SemrushSEMR |
45 | -3 | -6.3% | -7 | -13.5% | 47 |
|
GitLabGTLB |
44 | 0 | 0% | -1 | -2.2% | 60 |
|
LululemonLULU |
44 | +1 | 2.3% | +3 | 7.3% | 53 |
|
SteelcaseSCS |
44 | -2 | -4.3% | +1 | 2.3% | 51 |
|
ZoomZM |
44 | 0 | 0% | 0 | 0% | 34 |
|
Delta Air LinesDAL |
43 | 0 | 0% | -3 | -6.5% | 53 |
|
43 | 0 | 0% | -2 | -4.4% | 65 |
||
NetflixNFLX |
43 | 0 | 0% | -1 | -2.3% | 61 |
|
RadwareRDWR |
43 | -3 | -6.5% | +18 | 72% | 50 |
|
TapestryTPR |
43 | 0 | 0% | +1 | 2.4% | 57 |
|
Turtle BeachHEAR |
43 | +24 | 126.3% | +26 | 152.9% | 39 |
|
Ralph LaurenRL |
42 | -1 | -2.3% | 0 | 0% | 46 |
|
ToyotaTM |
42 | -2 | -4.5% | -2 | -4.5% | 58 |
|
FortinetFTNT |
41 | +2 | 5.1% | 0 | 0% | 68 |
|
ASMLASML |
40 | 0 | 0% | -2 | -4.8% | 59 |
|
Analog DevicesADI |
40 | -3 | -7% | -11 | -21.6% | 42 |
|
Cars.comCARS |
40 | +1 | 2.6% | -30 | -42.9% | 36 |
|
NioNIO |
40 | +1 | 2.6% | +15 | 60% | 48 |
|
UdemyUDMY |
40 | -1 | -2.4% | -2 | -4.8% | 29 |
|
Texas InstrumentsTXN |
39 | 0 | 0% | -2 | -4.9% | 56 |
|
Bath & Body WorksBBWI |
38 | 0 | 0% | 0 | 0% | 45 |
|
HubSpotHUBS |
38 | 0 | 0% | -5 | -11.6% | 61 |
|
MicrosoftMSFT |
38 | 0 | 0% | -1 | -2.6% | 45 |
|
RobloxRBLX |
38 | -3 | -7.3% | -2 | -5% | 67 |
|
CloudflareNET |
37 | -2 | -5.1% | -6 | -14% | 64 |
|
DisneyDIS |
37 | +1 | 2.8% | 0 | 0% | 46 |
|
SonySONY |
37 | +2 | 5.7% | -1 | -2.6% | 68 |
|
StrykerSYK |
37 | +12 | 48% | +10 | 37% | 56 |
|
TargetTGT |
37 | +1 | 2.8% | 0 | 0% | 39 |
|
Revolution MedicinesRVMD |
36 | -14 | -28% | 50 |
|||
Carter'sCRI |
36 | -2 | -5.3% | 0 | 0% | 44 |
|
Cisco SystemsCSCO |
36 | -1 | -2.7% | -3 | -7.7% | 48 |
|
Honda MotorHMC |
36 | -2 | -5.3% | -4 | -10% | 50 |
|
SalesforceCRM |
36 | -2 | -5.3% | -3 | -7.7% | 43 |
|
Dave & Buster'sPLAY |
35 | +3 | 9.4% | +3 | 9.4% | 56 |
|
EricssonERIC |
35 | 0 | 0% | -2 | -5.4% | 44 |
|
FactSetFDS |
35 | +1 | 2.9% | +11 | 45.8% | 60 |
|
Abbott LaboratoriesABT |
34 | 0 | 0% | -1 | -2.9% | 53 |
|
Alaska AirALK |
34 | +3 | 9.7% | +3 | 9.7% | 53 |
|
CrocsCROX |
34 | 0 | 0% | -2 | -5.6% | 42 |
|
DigitalOceanDOCN |
34 | +1 | 3% | +2 | 6.3% | 51 |
|
ShopifySHOP |
34 | 0 | 0% | 0 | 0% | 77 |
|
VisaV |
34 | 0 | 0% | -2 | -5.6% | 45 |
|
Merck & CompanyMRK |
33 | -1 | -2.9% | -4 | -10.8% | 54 |
|
SAP SESAP |
33 | -2 | -5.7% | -2 | -5.7% | 48 |
|
SweetgreenSG |
33 | +3 | 10% | +15 | 83.3% | 48 |
|
AutodeskADSK |
32 | 0 | 0% | 0 | 0% | 61 |
|
Juniper NetworksJNPR |
32 | -1 | -3% | -4 | -11.1% | 53 |
|
Palo Alto NetworksPANW |
32 | 0 | 0% | -1 | -3% | 63 |
|
PelotonPTON |
32 | 0 | 0% | -6 | -15.8% | 39 |
|
QUALCOMMQCOM |
32 | 0 | 0% | -3 | -8.6% | 49 |
|
TwilioTWLO |
32 | 0 | 0% | -1 | -3% | 50 |
|
Dick's Sporting GoodsDKS |
31 | +2 | 6.9% | -2 | -6.1% | 33 |
|
Krispy KremeDNUT |
31 | +2 | 6.9% | 0 | 0% | 29 |
|
TeslaTSLA |
31 | 0 | 0% | -1 | -3.1% | 43 |
|
Under ArmourUAA |
31 | 0 | 0% | -1 | -3.1% | 36 |
|
AllegionALLE |
30 | -4 | -11.8% | -7 | -18.9% | 48 |
|
PalantirPLTR |
30 | -3 | -9.1% | -4 | -11.8% | 52 |
|
The Honest CompanyHNST |
30 | -4 | -11.8% | -7 | -18.9% | 26 |
|
Trade DeskTTD |
30 | -4 | -11.8% | -6 | -16.7% | 52 |
|
Unity SoftwareU |
30 | 0 | 0% | -11 | -26.8% | 30 |
|
Akamai TechnologiesAKAM |
29 | +1 | 3.6% | +6 | 26.1% | 47 |
|
DataDogDDOG |
29 | 0 | 0% | 0 | 0% | 59 |
|
EquinixEQIX |
29 | +1 | 3.6% | -3 | -9.4% | 41 |
|
Goldman SachsGS |
29 | 0 | 0% | -1 | -3.3% | 61 |
|
MedtronicMDT |
29 | +2 | 7.4% | +1 | 3.6% | 43 |
|
ProgynyPGNY |
29 | +1 | 3.6% | +10 | 52.6% | 71 |
|
WiproWIT |
28 | +1 | 3.7% | +2 | 7.7% | 39 |
|
GUESSGES |
27 | 0 | 0% | -1 | -3.6% | 31 |
|
IBMIBM |
27 | 0 | 0% | +1 | 3.8% | 54 |
|
IntelINTC |
27 | -2 | -6.9% | -2 | -6.9% | 31 |
|
LegalZoomLZ |
27 | -11 | -28.9% | -28 | -50.9% | 49 |
|
AdobeADBE |
26 | 0 | 0% | -3 | -10.3% | 44 |
|
Edwards LifesciencesEW |
26 | +2 | 8.3% | +11 | 73.3% | 48 |
|
Johnson & JohnsonJNJ |
26 | -1 | -3.7% | +1 | 4% | 48 |
|
MastercardMA |
26 | -2 | -7.1% | -2 | -7.1% | 64 |
|
BlockXYZ |
25 | 0 | 0% | -1 | -3.8% | 39 |
|
DraftKingsDKNG |
25 | +2 | 8.7% | -1 | -3.8% | 61 |
|
FastlyFSLY |
25 | -1 | -3.8% | 0 | 0% | 38 |
|
Foot LockerFL |
25 | -2 | -7.4% | -2 | -7.4% | 28 |
|
IlluminaILMN |
25 | 0 | 0% | -1 | -3.8% | 39 |
|
TeradataTDC |
25 | +1 | 4.2% | +5 | 25% | 45 |
|
ZoomInfoZI |
25 | -6 | -19.4% | -10 | -28.6% | 35 |
|
AirbnbABNB |
24 | 0 | 0% | 0 | 0% | 49 |
|
DomoDOMO |
24 | +3 | 14.3% | +4 | 20% | 48 |
|
SonosSONO |
24 | -1 | -4% | -5 | -17.2% | 34 |
|
TripAdvisorTRIP |
24 | -2 | -7.7% | -1 | -4% | 46 |
|
UberUBER |
24 | +1 | 4.3% | 0 | 0% | 47 |
|
Applied MaterialsAMAT |
23 | -2 | -8% | -6 | -20.7% | 67 |
|
GoProGPRO |
23 | +2 | 9.5% | +6 | 35.3% | 30 |
|
DropboxDBX |
22 | -1 | -4.3% | -6 | -21.4% | 48 |
|
Boston ScientificBSX |
21 | -1 | -4.5% | +2 | 10.5% | 68 |
|
Gilead SciencesGILD |
21 | -3 | -12.5% | -3 | -12.5% | 33 |
|
NordstromJWN |
21 | +2 | 10.5% | 0 | 0% | 45 |
|
PfizerPFE |
21 | -2 | -8.7% | -1 | -4.5% | 42 |
|
TrivagoTRVG |
21 | +4 | 23.5% | +3 | 16.7% | 55 |
|
AstrazenecaAZN |
20 | 0 | 0% | -4 | -16.7% | 49 |
|
McDonald'sMCD |
20 | 0 | 0% | 0 | 0% | 36 |
|
Teladoc HealthTDOC |
20 | -3 | -13% | 0 | 0% | 53 |
|
TrimbleTRMB |
20 | 0 | 0% | +2 | 11.1% | 51 |
|
Canada GooseGOOS |
19 | 0 | 0% | -1 | -5% | 52 |
|
Dell TechnologiesDELL |
19 | 0 | 0% | -1 | -5% | 41 |
|
GarminGRMN |
19 | +2 | 11.8% | -3 | -13.6% | 58 |
|
Life360LIF |
19 | 0 | 0% | +4 | 26.7% | 61 |
|
RivianRIVN |
19 | -2 | -9.5% | -3 | -13.6% | 44 |
|
RobinhoodHOOD |
19 | 0 | 0% | 0 | 0% | 73 |
|
SanofiSNY |
19 | 0 | 0% | +1 | 5.6% | 48 |
|
Celsius HoldingsCELH |
18 | -7 | -28% | 50 |
|||
BrazeBRZE |
18 | -5 | -21.7% | -5 | -21.7% | 48 |
|
ChipotleCMG |
18 | +1 | 5.9% | -7 | -28% | 47 |
|
Enphase EnergyENPH |
18 | +3 | 20% | -4 | -18.2% | 29 |
|
Live NationLYV |
18 | +2 | 12.5% | +4 | 28.6% | 46 |
|
NerdWalletNRDS |
18 | -3 | -14.3% | -2 | -10% | 52 |
|
Warby ParkerWRBY |
18 | +1 | 5.9% | +1 | 5.9% | 55 |
|
American AirlinesAAL |
17 | 0 | 0% | -1 | -5.6% | 46 |
|
Gentex CorporationGNTX |
17 | -3 | -15% | -16 | -48.5% | 54 |
|
SkechersSKX |
17 | -2 | -10.5% | -6 | -26.1% | 44 |
|
23andMeME |
16 | -5 | -23.8% | -12 | -42.9% | 16 |
|
IntuitINTU |
16 | 0 | 0% | -2 | -11.1% | 67 |
|
MorningstarMORN |
16 | -3 | -15.8% | -2 | -11.1% | 62 |
|
NokiaNOK |
16 | 0 | 0% | +1 | 6.7% | 43 |
|
Urban OutfittersURBN |
16 | 0 | 0% | -1 | -5.9% | 21 |
|
ZillowZG |
16 | 0 | 0% | 0 | 0% | 41 |
|
Abercrombie & FitchANF |
15 | +4 | 36.4% | 0 | 0% | 61 |
|
Levi StraussLEVI |
15 | 0 | 0% | +3 | 25% | 51 |
|
Ubiquiti NetworksUI |
15 | +3 | 25% | +5 | 50% | 51 |
|
NRG EnergyNRG |
14 | +2 | 16.7% | +4 | 40% | 54 |
|
Stitch FixSFIX |
14 | +2 | 16.7% | +4 | 40% | 48 |
|
CoinbaseCOIN |
13 | 0 | 0% | -2 | -13.3% | 61 |
|
Domino'sDPZ |
13 | -6 | -31.6% | -7 | -35% | 49 |
|
DuolingoDUOL |
12 | -6 | -33.3% | 79 |
|||
CelesticaCLS |
12 | -6 | -33.3% | -34 | -73.9% | 65 |
|
DiscoverDFS |
12 | -2 | -14.3% | +3 | 33.3% | 40 |
|
General MotorsGM |
12 | -2 | -14.3% | -3 | -20% | 40 |
|
OracleORCL |
12 | 0 | 0% | 0 | 0% | 53 |
|
RokuROKU |
12 | 0 | 0% | -4 | -25% | 47 |
|
Six FlagsSIX |
12 | 0 | 0% | -3 | -20% | 35 |
|
SnapSNAP |
12 | +2 | 20% | 0 | 0% | 62 |
|
PaypalPYPL |
11 | 0 | 0% | -2 | -15.4% | 54 |
|
Victoria's SecretVSCO |
11 | +2 | 22.2% | 0 | 0% | 42 |
|
MetaMETA |
10 | 0 | 0% | 0 | 0% | 55 |
|
SprinklrCXM |
10 | +2 | 25% | +2 | 25% | 29 |
|
ChargePointCHPT |
9 | -4 | -30.8% | 33 |
|||
ChewyCHWY |
9 | 0 | 0% | 0 | 0% | 63 |
|
FordF |
9 | -1 | -10% | -4 | -30.8% | 40 |
|
HanesbrandsHBI |
9 | 0 | 0% | -4 | -30.8% | 41 |
|
HoneywellHON |
9 | -1 | -10% | -1 | -10% | 52 |
|
ZscalerZS |
9 | 0 | 0% | -1 | -10% | 54 |
|
Seaboard CorporationSEB |
8 | -3 | -27.3% | 49 |
|||
Ross StoresROST |
8 | +2 | 33.3% | +4 | 100% | 44 |
|
Ulta BeautyULTA |
8 | 0 | 0% | +2 | 33.3% | 36 |
|
WalmartWMT |
8 | 0 | 0% | 0 | 0% | 43 |
|
Denny'sDENN |
7 | +3 | 75% | +5 | 250% | 13 |
|
GapGPS |
7 | 0 | 0% | +3 | 75% | 39 |
|
JetBlue AirwaysJBLU |
7 | -8 | -53.3% | -44 | -86.3% | 39 |
|
United AirlinesUAL |
7 | 0 | 0% | -1 | -12.5% | 46 |
|
Grocery OutletGO |
6 | +2 | 50% | +1 | 20% | 34 |
|
6 | -2 | -25% | -7 | -53.8% | 49 |
||
Sprouts Farmers MarketSFM |
6 | 0 | 0% | +1 | 20% | 69 |
|
The RealRealREAL |
6 | -2 | -25% | -4 | -40% | 60 |
|
Wells FargoWFC |
6 | 0 | 0% | -5 | -45.5% | 54 |
|
Big LotsBIG |
5 | 0 | 0% | 16 |
|||
FlowserveFLS |
5 | -25 | -83.3% | 50 |
|||
HPHPQ |
5 | -1 | -16.7% | 42 |
|||
ExpediaEXPE |
5 | -2 | -28.6% | -1 | -16.7% | 64 |
|
Norwegian Cruise LineNCLH |
5 | -1 | -16.7% | -6 | -54.5% | 46 |
|
RedfinRDFN |
5 | -1 | -16.7% | -3 | -37.5% | 49 |
|
VerizonVZ |
5 | -2 | -28.6% | -5 | -50% | 38 |
|
thredUPTDUP |
5 | -2 | -28.6% | -6 | -54.5% | 40 |
|
BlackBerryBB |
4 | -3 | -42.9% | 39 |
|||
AffirmAFRM |
4 | 0 | 0% | -6 | -60% | 48 |
|
DoorDashDASH |
4 | 0 | 0% | -1 | -20% | 67 |
|
Booking.comBKNG |
3 | -4 | -57.1% | 56 |
|||
UnitedHealthUNH |
3 | -1 | -25% | 56 |
|||
Academy Sports + OutdoorsASO |
3 | +1 | 50% | -5 | -62.5% | 52 |
|
BaiduBIDU |
3 | -9 | -75% | -97 | -97% | 18 |
|
BroadcomAVGO |
3 | 0 | 0% | +1 | 50% | 42 |
|
CheggCHGG |
3 | -3 | -50% | -7 | -70% | 29 |
|
Clover HealthCLOV |
3 | -1 | -25% | -6 | -66.7% | 60 |
|
GameStopGME |
3 | +1 | 50% | +1 | 50% | 40 |
|
Kohl'sKSS |
3 | 0 | 0% | -3 | -50% | 31 |
|
Morgan StanleyMS |
3 | -4 | -57.1% | -9 | -75% | 45 |
|
Planet FitnessPLNT |
3 | -13 | -81.3% | -22 | -88% | 50 |
|
SunPowerSPWR |
3 | -3 | -50% | -30 | -90.9% | 19 |
|
T-MobileTMUS |
3 | -3 | -50% | -10 | -76.9% | 52 |
Data fetched: January 12
How does the Net Promoter Score (NPS) reflect a company's customer satisfaction and loyalty?
The Net Promoter Score (NPS) is a metric that measures customer satisfaction and loyalty based on how likely customers are to recommend a company's products or services to others. An NPS can range from -100 to 100, with higher scores indicating greater customer loyalty and satisfaction. A positive NPS signifies that a company enjoys a healthy relationship with its customers, which is critical for repeat business, word-of-mouth marketing, and long-term success. For investors, a strong NPS suggests that the company has a solid customer base and is likely to sustain growth and profitability over time.
What insights can investors gain from analyzing a company's NPS?
Investors can gain critical insights into a company's operational performance, customer service quality, and competitive positioning by analyzing its NPS. A consistently high NPS indicates that customers are satisfied and loyal, which can lead to increased sales, higher customer retention rates, and greater market share. Conversely, a low or declining NPS may signal underlying problems with the company's products, services, or customer relations that could impact its financial health and market position. By tracking NPS trends, investors can assess a company's health beyond traditional financial metrics and make more informed investment decisions.
Can monitoring NPS provide a competitive advantage for investors?
Yes, monitoring NPS can provide investors with a competitive advantage by offering early signals of a company's potential for growth or warning signs of emerging issues before they are reflected in financial statements. Companies with high or improving NPS scores are often well-positioned for growth, benefiting from strong customer relationships and positive word-of-mouth. Investing in such companies can yield substantial returns. Conversely, identifying companies with low or declining NPS scores can help investors avoid potential pitfalls. By incorporating NPS analysis into their research, investors can identify companies that are likely to outperform the market based on superior customer satisfaction and loyalty.
Where can investors find comprehensive data on NPS and its impact on companies?
Investors looking for comprehensive data on NPS and its impact on companies can turn to industry reports, market research firms, and business intelligence platforms that specialize in customer satisfaction metrics. Some companies also publicly share their NPS scores in annual reports or investor presentations. Additionally, investment research platforms and financial analysts often include NPS analysis in their company evaluations, providing insights into customer satisfaction trends and their implications for company performance. Additionally, our platform integrates NPS scores with financial and market data, providing investors with a holistic view of a company’s performance and the potential impact of its digital presence on its overall market valuation.
Do you want to know more about NPS, how we track it or how you can use it?
Contact us.
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