NPS

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298 companies and assets tracked

Data going back to March 15, 2020


Summary: Measure customer loyalty and satisfaction through Net Promoter Score (NPS) surveys, offering insights into consumer sentiment and potential advocacy. Data updated daily.

Usecase: Measuring customer loyalty and predicting consumer advocacy with NPS scores.

Evaluating a company's Net Promoter Score (NPS) offers investors insight into customer loyalty and satisfaction, which are key indicators of the company's service quality and potential for organic growth through word-of-mouth. A high NPS suggests that customers are more likely to recommend the company's products or services, reflecting positively on its brand reputation and customer experience. Conversely, a low NPS can signal underlying issues in customer satisfaction that may impact future sales and retention rates. For investors, monitoring NPS alongside financial performance metrics provides a more comprehensive view of a company's health, highlighting its strengths in customer engagement and potential areas for improvement.


Trending companies

Company NPS 3m Change 3m Change % 12m Change 12m Change % AI Score
Himax Technologies
Himax Technologies
HIMX
83 -17 -17%
52
Patterson-UTI Energy
Patterson-UTI Energy
PTEN
71 +21 42%
55
Nu Skin
Nu Skin
NUS
66 +1 1.5% -14 -17.5%
31
Riskified
Riskified
RSKD
60 -11 -15.5%
49
ARM Holdings
ARM Holdings
ARM
58 -4 -6.5%
52
GE Vernova
GE Vernova
GEV
55 0 0% +5 10%
55
Plug Power
Plug Power
PLUG
54 -6 -10%
48
Costco
Costco
COST
53 -1 -1.9% -4 -7%
49
Radware
Radware
RDWR
53 +12 29.3% -47 -47%
38
Spotify
Spotify
SPOT
51 0 0% -2 -3.8%
52
Huron Consulting Group
Huron Consulting Group
HURN
50 +10 25% -33 -39.8%
56
Amazon
Amazon
AMZN
49 0 0% 0 0%
62
NVIDIA
NVIDIA
NVDA
49 0 0% -5 -9.3%
71
Nike
Nike
NKE
49 +1 2.1% -1 -2%
36
Apple
Apple
AAPL
48 0 0% -2 -4%
46
Klaviyo
Klaviyo
KVYO
48 -1 -2% -5 -9.4%
54
Logitech
Logitech
LOGI
48 -2 -4% -2 -4%
46
Pinterest
Pinterest
PINS
48 0 0% -2 -4%
68
Southwest
Southwest
LUV
47 0 0% -1 -2.1%
52
Zoetis
Zoetis
ZTS
47 -2 -4.1% -1 -2.1%
63
AMD
AMD
AMD
46 0 0% 0 0%
48
American Eagle Outfitters
American Eagle Outfitters
AEO
45 0 0% +1 2.3%
42
Ralph Lauren
Ralph Lauren
RL
45 +2 4.7% +9 25%
47
Semrush
Semrush
SEMR
45 -3 -6.3% -7 -13.5%
40
Delta Air Lines
Delta Air Lines
DAL
44 -2 -4.3% -4 -8.3%
48
GitLab
GitLab
GTLB
44 0 0% 0 0%
52
Lululemon
Lululemon
LULU
44 +1 2.3% +3 7.3%
49
Tapestry
Tapestry
TPR
44 +1 2.3% -4 -8.3%
55
Toyota
Toyota
TM
44 0 0% +1 2.3%
33
Zoom
Zoom
ZM
44 -2 -4.3% -2 -4.3%
22
ADTRAN
ADTRAN
ADTN
43 -7 -14%
37
Google
Google
GOOGL
43 0 0% -2 -4.4%
48
Netflix
Netflix
NFLX
43 -1 -2.3% -3 -6.5%
57
Steelcase
Steelcase
SCS
43 +1 2.4% -2 -4.4%
50
ASML
ASML
ASML
42 +1 2.4% -1 -2.3%
56
Fortinet
Fortinet
FTNT
41 0 0% 0 0%
41
Roblox
Roblox
RBLX
40 0 0% -2 -4.8%
68
Udemy
Udemy
UDMY
40 +1 2.6% -2 -4.8%
37
Analog Devices
Analog Devices
ADI
39 -5 -11.4% -10 -20.4%
39
Cloudflare
Cloudflare
NET
39 0 0% -6 -13.3%
54
Microsoft
Microsoft
MSFT
39 0 0% 0 0%
36
Bath & Body Works
Bath & Body Works
BBWI
38 0 0% -2 -5%
40
Honda Motor
Honda Motor
HMC
38 -1 -2.6% 0 0%
52
HubSpot
HubSpot
HUBS
38 -1 -2.6% -7 -15.6%
45
Nio
Nio
NIO
38 -2 -5% +11 40.7%
36
Texas Instruments
Texas Instruments
TXN
38 0 0% -5 -11.6%
51
Cars.com
Cars.com
CARS
37 -5 -11.9% -27 -42.2%
39
Cisco Systems
Cisco Systems
CSCO
37 -2 -5.1% -5 -11.9%
40
Salesforce
Salesforce
CRM
37 -1 -2.6% -1 -2.6%
36
Target
Target
TGT
37 0 0% -2 -5.1%
44
Carter's
Carter's
CRI
36 -1 -2.7% 0 0%
42
Crocs
Crocs
CROX
36 +1 2.9% -1 -2.7%
60
Disney
Disney
DIS
36 -1 -2.7% -2 -5.3%
57
FactSet
FactSet
FDS
36 +1 2.9% +9 33.3%
56
Sony
Sony
SONY
36 0 0% -2 -5.3%
38
Trade Desk
Trade Desk
TTD
36 -3 -7.7% -1 -2.7%
60
Ericsson
Ericsson
ERIC
35 0 0% -7 -16.7%
66
Abbott Laboratories
Abbott Laboratories
ABT
34 -1 -2.9% -5 -12.8%
47
Dave & Buster's
Dave & Buster's
PLAY
34 +4 13.3% +1 3%
45
Merck & Company
Merck & Company
MRK
34 -2 -5.6% -7 -17.1%
53
Peloton
Peloton
PTON
34 -2 -5.6% -10 -22.7%
30
Shopify
Shopify
SHOP
34 0 0% -4 -10.5%
50
Visa
Visa
V
34 -2 -5.6% -4 -10.5%
51
DigitalOcean
DigitalOcean
DOCN
33 -3 -8.3% +5 17.9%
43
Juniper Networks
Juniper Networks
JNPR
33 -1 -2.9% -1 -2.9%
32
Palantir
Palantir
PLTR
33 0 0% +3 10%
47
SAP SE
SAP SE
SAP
33 0 0% -4 -10.8%
60
The Honest Company
The Honest Company
HNST
33 -2 -5.7% -5 -13.2%
36
Palo Alto Networks
Palo Alto Networks
PANW
32 -2 -5.9% 0 0%
64
QUALCOMM
QUALCOMM
QCOM
32 -2 -5.9% -7 -17.9%
58
Twilio
Twilio
TWLO
32 -1 -3% -3 -8.6%
52
Alaska Air
Alaska Air
ALK
31 -1 -3.1% +3 10.7%
55
Autodesk
Autodesk
ADSK
31 -2 -6.1% -3 -8.8%
56
LegalZoom
LegalZoom
LZ
31 -11 -26.2% -26 -45.6%
38
Tesla
Tesla
TSLA
31 0 0% -2 -6.1%
30
Under Armour
Under Armour
UAA
31 0 0% -3 -8.8%
31
Akamai Technologies
Akamai Technologies
AKAM
30 +3 11.1% +9 42.9%
65
DataDog
DataDog
DDOG
30 0 0% 0 0%
64
Dick's Sporting Goods
Dick's Sporting Goods
DKS
30 0 0% -3 -9.1%
39
Equinix
Equinix
EQIX
30 +2 7.1% 0 0%
42
GUESS
GUESS
GES
30 +2 7.1% +1 3.4%
44
Goldman Sachs
Goldman Sachs
GS
30 0 0% -3 -9.1%
54
Krispy Kreme
Krispy Kreme
DNUT
30 +1 3.4% 0 0%
34
Adobe
Adobe
ADBE
29 0 0% -2 -6.5%
56
Intel
Intel
INTC
29 0 0% +3 11.5%
43
Unity Software
Unity Software
U
29 -1 -3.3% -13 -31%
31
ZoomInfo
ZoomInfo
ZI
29 -2 -6.5% -5 -14.7%
54
Allegion
Allegion
ALLE
28 -5 -15.2% -14 -33.3%
58
Mastercard
Mastercard
MA
28 +2 7.7% +3 12%
63
Sweetgreen
Sweetgreen
SG
28 +8 40% -3 -9.7%
35
Teradata
Teradata
TDC
28 +6 27.3% +16 133.3%
63
IBM
IBM
IBM
27 0 0% +2 8%
43
Johnson & Johnson
Johnson & Johnson
JNJ
27 0 0% 0 0%
60
Medtronic
Medtronic
MDT
27 -1 -3.6% -1 -3.6%
45
Progyny
Progyny
PGNY
27 -3 -10% +4 17.4%
58
Wipro
Wipro
WIT
27 -2 -6.9% 0 0%
39
Edwards Lifesciences
Edwards Lifesciences
EW
26 +2 8.3% +11 73.3%
49
Foot Locker
Foot Locker
FL
26 0 0% 0 0%
39
TripAdvisor
TripAdvisor
TRIP
26 +3 13% +3 13%
49
VIZIO
VIZIO
VZIO
25 0 0%
39
Applied Materials
Applied Materials
AMAT
25 -3 -10.7% -12 -32.4%
54
Fastly
Fastly
FSLY
25 +1 4.2% +4 19%
52
Illumina
Illumina
ILMN
25 -2 -7.4% -6 -19.4%
43
Uber
Uber
UBER
25 +1 4.2% +1 4.2%
55
Airbnb
Airbnb
ABNB
24 0 0% -2 -7.7%
64
Block
Block
SQ
24 -2 -7.7% -2 -7.7%
37
Domo
Domo
DOMO
24 +3 14.3% +4 20%
45
Gilead Sciences
Gilead Sciences
GILD
24 +2 9.1% -1 -4%
55
Sonos
Sonos
SONO
24 -1 -4% -5 -17.2%
42
DraftKings
DraftKings
DKNG
23 -2 -8% -10 -30.3%
35
Dropbox
Dropbox
DBX
23 0 0% -4 -14.8%
40
Gentex Corporation
Gentex Corporation
GNTX
23 +13 130% +8 53.3%
55
Teladoc Health
Teladoc Health
TDOC
23 -1 -4.2% +4 21.1%
61
Celsius Holdings
Celsius Holdings
CELH
22 -11 -33.3%
61
Boston Scientific
Boston Scientific
BSX
22 +1 4.8% +5 29.4%
64
GoPro
GoPro
GPRO
21 +2 10.5% +5 31.3%
46
Nordstrom
Nordstrom
JWN
21 +2 10.5% 0 0%
43
Pfizer
Pfizer
PFE
21 -2 -8.7% -1 -4.5%
37
Rivian
Rivian
RIVN
21 -1 -4.5% -3 -12.5%
59
Skechers
Skechers
SKX
21 +1 5% +3 16.7%
63
Seaboard Corporation
Seaboard Corporation
SEB
20 +3 17.6%
50
Dell Technologies
Dell Technologies
DELL
20 0 0% -2 -9.1%
54
McDonald's
McDonald's
MCD
20 0 0% -3 -13%
58
Morningstar
Morningstar
MORN
20 +4 25% +4 25%
70
Sanofi
Sanofi
SNY
20 +2 11.1% -1 -4.8%
61
Stryker
Stryker
SYK
20 -5 -20% -46 -69.7%
45
Astrazeneca
Astrazeneca
AZN
19 -2 -9.5% +2 11.8%
61
Canada Goose
Canada Goose
GOOS
19 -1 -5% 0 0%
35
Domino's
Domino's
DPZ
19 -2 -9.5% +6 46.2%
42
Robinhood
Robinhood
HOOD
19 0 0% +1 5.6%
41
Trimble
Trimble
TRMB
19 +2 11.8% +1 5.6%
38
Duolingo
Duolingo
DUOL
18 +6 50%
57
23andMe
23andMe
ME
18 -6 -25% -14 -43.8%
49
Celestica
Celestica
CLS
18 -17 -48.6% -32 -64%
60
Garmin
Garmin
GRMN
18 -1 -5.3% -11 -37.9%
58
Intuit
Intuit
INTU
18 0 0% -6 -25%
57
NerdWallet
NerdWallet
NRDS
18 -2 -10% -1 -5.3%
47
Turtle Beach
Turtle Beach
HEAR
18 -7 -28% 0 0%
52
American Airlines
American Airlines
AAL
17 -1 -5.6% -1 -5.6%
31
Chipotle
Chipotle
CMG
17 -3 -15% -14 -45.2%
40
Enphase Energy
Enphase Energy
ENPH
17 -5 -22.7% -1 -5.6%
44
General Motors
General Motors
GM
17 +2 13.3% -2 -10.5%
39
Trivago
Trivago
TRVG
17 +2 13.3% -7 -29.2%
51
Urban Outfitters
Urban Outfitters
URBN
17 -1 -5.6% 0 0%
37
Braze
Braze
BRZE
16 -7 -30.4% -5 -23.8%
60
Nokia
Nokia
NOK
16 0 0% -2 -11.1%
39
Zillow
Zillow
ZG
16 0 0% -4 -20%
49
Coinbase
Coinbase
COIN
14 -1 -6.7% -1 -6.7%
41
Live Nation
Live Nation
LYV
14 -2 -12.5% -1 -6.7%
39
Roku
Roku
ROKU
14 0 0% -2 -12.5%
47
Stitch Fix
Stitch Fix
SFIX
14 +2 16.7% +4 40%
40
Abercrombie & Fitch
Abercrombie & Fitch
ANF
13 +2 18.2% -5 -27.8%
52
Discover
Discover
DFS
13 +1 8.3% -1 -7.1%
44
NRG Energy
NRG Energy
NRG
13 +4 44.4% +2 18.2%
40
Ford
Ford
F
12 -2 -14.3% 0 0%
38
Six Flags
Six Flags
SIX
12 -2 -14.3% -4 -25%
59
Snap
Snap
SNAP
12 0 0% +2 20%
44
Hawaiian Airlines
Hawaiian Airlines
HA
11 0 0% -5 -31.3%
40
Paypal
Paypal
PYPL
11 0 0% -3 -21.4%
55
Honeywell
Honeywell
HON
10 -2 -16.7% -1 -9.1%
63
Meta
Meta
META
10 0 0% 0 0%
41
Oracle
Oracle
ORCL
10 0 0% -3 -23.1%
42
Ubiquiti Networks
Ubiquiti Networks
UI
10 +1 11.1% -2 -16.7%
46
ChargePoint
ChargePoint
CHPT
9 -4 -30.8%
43
Chewy
Chewy
CHWY
9 0 0% 0 0%
47
Sprinklr
Sprinklr
CXM
9 -1 -10% -3 -25%
40
Victoria's Secret
Victoria's Secret
VSCO
9 -2 -18.2% -2 -18.2%
33
Zscaler
Zscaler
ZS
9 -3 -25% -3 -25%
60
Hanesbrands
Hanesbrands
HBI
8 -4 -33.3% -4 -33.3%
47
The RealReal
The RealReal
REAL
8 +1 14.3% 0 0%
33
Ulta Beauty
Ulta Beauty
ULTA
8 +2 33.3% +2 33.3%
34
Walmart
Walmart
WMT
8 0 0% -2 -20%
53
Expedia
Expedia
EXPE
7 +2 40% -1 -12.5%
48
JetBlue Airways
JetBlue Airways
JBLU
7 -8 -53.3% -44 -86.3%
48
Reddit
Reddit
RDDT
7 -5 -41.7% -22 -75.9%
54
Sprouts Farmers Market
Sprouts Farmers Market
SFM
7 +1 16.7% -6 -46.2%
53
United Airlines
United Airlines
UAL
7 -2 -22.2% -3 -30%
48
Verizon
Verizon
VZ
7 -1 -12.5% -5 -41.7%
46
thredUP
thredUP
TDUP
7 -1 -12.5% -8 -53.3%
48
Chegg
Chegg
CHGG
6 -4 -40% -7 -53.8%
40
Gap
Gap
GPS
6 +2 50% +2 50%
51
Norwegian Cruise Line
Norwegian Cruise Line
NCLH
6 +1 20% -3 -33.3%
62
Redfin
Redfin
RDFN
6 0 0% -5 -45.5%
24
Big Lots
Big Lots
BIG
5 0 0%
19
HP
HP
HPQ
5 -1 -16.7%
33
Ross Stores
Ross Stores
ROST
5 0 0% -2 -28.6%
47
BlackBerry
BlackBerry
BB
4 -3 -42.9%
35
Affirm
Affirm
AFRM
4 0 0% -6 -60%
29
Denny's
Denny's
DENN
4 0 0% +2 100%
41
DoorDash
DoorDash
DASH
4 0 0% -1 -20%
49
Grocery Outlet
Grocery Outlet
GO
4 0 0% -2 -33.3%
55
Sally Beauty
Sally Beauty
SBH
4 0 0% -3 -42.9%
38
Wells Fargo
Wells Fargo
WFC
4 -2 -33.3% -5 -55.6%
45
Booking.com
Booking.com
BKNG
3 -4 -57.1%
69
UnitedHealth
UnitedHealth
UNH
3 -1 -25%
47
Baidu
Baidu
BIDU
3 -9 -75% -97 -97%
56
Broadcom
Broadcom
AVGO
3 0 0% +1 50%
58
GameStop
GameStop
GME
3 +1 50% +1 50%
39
Kohl's
Kohl's
KSS
3 0 0% -1 -25%
20
Morgan Stanley
Morgan Stanley
MS
3 -4 -57.1% -9 -75%
69
Planet Fitness
Planet Fitness
PLNT
3 -13 -81.3% -22 -88%
46
SunPower
SunPower
SPWR
3 -3 -50% -30 -90.9%
39
T-Mobile
T-Mobile
TMUS
3 -3 -50% -10 -76.9%
47


Data fetched: July 15


How does the Net Promoter Score (NPS) reflect a company's customer satisfaction and loyalty?
The Net Promoter Score (NPS) is a metric that measures customer satisfaction and loyalty based on how likely customers are to recommend a company's products or services to others. An NPS can range from -100 to 100, with higher scores indicating greater customer loyalty and satisfaction. A positive NPS signifies that a company enjoys a healthy relationship with its customers, which is critical for repeat business, word-of-mouth marketing, and long-term success. For investors, a strong NPS suggests that the company has a solid customer base and is likely to sustain growth and profitability over time.

What insights can investors gain from analyzing a company's NPS?
Investors can gain critical insights into a company's operational performance, customer service quality, and competitive positioning by analyzing its NPS. A consistently high NPS indicates that customers are satisfied and loyal, which can lead to increased sales, higher customer retention rates, and greater market share. Conversely, a low or declining NPS may signal underlying problems with the company's products, services, or customer relations that could impact its financial health and market position. By tracking NPS trends, investors can assess a company's health beyond traditional financial metrics and make more informed investment decisions.

Can monitoring NPS provide a competitive advantage for investors?
Yes, monitoring NPS can provide investors with a competitive advantage by offering early signals of a company's potential for growth or warning signs of emerging issues before they are reflected in financial statements. Companies with high or improving NPS scores are often well-positioned for growth, benefiting from strong customer relationships and positive word-of-mouth. Investing in such companies can yield substantial returns. Conversely, identifying companies with low or declining NPS scores can help investors avoid potential pitfalls. By incorporating NPS analysis into their research, investors can identify companies that are likely to outperform the market based on superior customer satisfaction and loyalty.

Where can investors find comprehensive data on NPS and its impact on companies?
Investors looking for comprehensive data on NPS and its impact on companies can turn to industry reports, market research firms, and business intelligence platforms that specialize in customer satisfaction metrics. Some companies also publicly share their NPS scores in annual reports or investor presentations. Additionally, investment research platforms and financial analysts often include NPS analysis in their company evaluations, providing insights into customer satisfaction trends and their implications for company performance. Additionally, our platform integrates NPS scores with financial and market data, providing investors with a holistic view of a company’s performance and the potential impact of its digital presence on its overall market valuation.

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Do you want to know more about NPS, how we track it or how you can use it?
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