NPS

NPS

303 companies and assets tracked

Data going back to March 15, 2020


Summary: Measure customer loyalty and satisfaction through Net Promoter Score (NPS) surveys, offering insights into consumer sentiment and potential advocacy. Data updated daily.

Usecase: Measuring customer loyalty and predicting consumer advocacy with NPS scores.

Evaluating a company's Net Promoter Score (NPS) offers investors insight into customer loyalty and satisfaction, which are key indicators of the company's service quality and potential for organic growth through word-of-mouth. A high NPS suggests that customers are more likely to recommend the company's products or services, reflecting positively on its brand reputation and customer experience. Conversely, a low NPS can signal underlying issues in customer satisfaction that may impact future sales and retention rates. For investors, monitoring NPS alongside financial performance metrics provides a more comprehensive view of a company's health, highlighting its strengths in customer engagement and potential areas for improvement.


Trending companies

Company NPS 3m Change 3m Change % 12m Change 12m Change % AI Score
Himax Technologies
Himax Technologies
HIMX
83 -17 -17%
42
Patterson-UTI Energy
Patterson-UTI Energy
PTEN
71 +21 42%
59
Nu Skin
Nu Skin
NUS
66 +1 1.5% -12 -15.4%
38
Riskified
Riskified
RSKD
60 -11 -15.5%
66
ARM Holdings
ARM Holdings
ARM
58 -4 -6.5%
73
Plug Power
Plug Power
PLUG
57 -6 -9.5%
39
GE Vernova
GE Vernova
GEV
57 +10 21.3% +2 3.6%
57
Radware
Radware
RDWR
53 +12 29.3% -47 -47%
61
Costco
Costco
COST
51 -2 -3.8% -6 -10.5%
46
Spotify
Spotify
SPOT
51 0 0% 0 0%
62
Revolution Medicines
Revolution Medicines
RVMD
50 +7 16.3%
51
Logitech
Logitech
LOGI
50 0 0% +1 2%
57
Waystar
Waystar
WAY
49 -5 -9.3%
72
NVIDIA
NVIDIA
NVDA
49 0 0% -5 -9.3%
70
Apple
Apple
AAPL
48 0 0% 0 0%
55
Pinterest
Pinterest
PINS
48 +1 2.1% -3 -5.9%
46
Southwest
Southwest
LUV
48 0 0% +1 2.1%
35
Amazon
Amazon
AMZN
47 -2 -4.1% -2 -4.1%
62
Klaviyo
Klaviyo
KVYO
47 -1 -2.1% -4 -7.8%
55
Nike
Nike
NKE
47 -1 -2.1% -1 -2.1%
35
Zoetis
Zoetis
ZTS
47 0 0% 0 0%
52
AMD
AMD
AMD
46 0 0% 0 0%
49
Steelcase
Steelcase
SCS
46 +3 7% +2 4.5%
50
American Eagle Outfitters
American Eagle Outfitters
AEO
45 0 0% 0 0%
42
Huron Consulting Group
Huron Consulting Group
HURN
45 -3 -6.3% 0 0%
66
Semrush
Semrush
SEMR
45 -3 -6.3% -7 -13.5%
54
GitLab
GitLab
GTLB
44 0 0% -1 -2.2%
50
Lululemon
Lululemon
LULU
44 +1 2.3% +3 7.3%
55
Toyota
Toyota
TM
44 0 0% 0 0%
44
Zoom
Zoom
ZM
44 0 0% -2 -4.3%
65
ADTRAN
ADTRAN
ADTN
43 -7 -14%
53
Delta Air Lines
Delta Air Lines
DAL
43 0 0% -3 -6.5%
45
Google
Google
GOOGL
43 0 0% -2 -4.4%
65
Netflix
Netflix
NFLX
43 0 0% -3 -6.5%
67
Ralph Lauren
Ralph Lauren
RL
43 +1 2.4% +1 2.4%
69
Tapestry
Tapestry
TPR
43 0 0% -6 -12.2%
54
Turtle Beach
Turtle Beach
HEAR
43 +24 126.3% +26 152.9%
60
Roblox
Roblox
RBLX
41 +1 2.5% 0 0%
43
ASML
ASML
ASML
40 -2 -4.8% -3 -7%
64
Analog Devices
Analog Devices
ADI
40 -3 -7% -11 -21.6%
68
Nio
Nio
NIO
40 +1 2.6% +15 60%
54
Udemy
Udemy
UDMY
40 -1 -2.4% -2 -4.8%
47
Fortinet
Fortinet
FTNT
39 -2 -4.9% -2 -4.9%
62
Texas Instruments
Texas Instruments
TXN
39 -1 -2.5% 0 0%
64
Bath & Body Works
Bath & Body Works
BBWI
38 +2 5.6% 0 0%
63
Cars.com
Cars.com
CARS
38 -6 -13.6% -28 -42.4%
41
Honda Motor
Honda Motor
HMC
38 0 0% -1 -2.6%
45
HubSpot
HubSpot
HUBS
38 0 0% -5 -11.6%
36
Microsoft
Microsoft
MSFT
38 -1 -2.6% -1 -2.6%
56
Cisco Systems
Cisco Systems
CSCO
37 -2 -5.1% -3 -7.5%
51
Cloudflare
Cloudflare
NET
37 -1 -2.6% -7 -15.9%
48
Target
Target
TGT
37 +1 2.8% -2 -5.1%
54
Carter's
Carter's
CRI
36 -2 -5.3% -1 -2.7%
54
Disney
Disney
DIS
36 -1 -2.7% -1 -2.7%
55
FactSet
FactSet
FDS
36 +1 2.9% +9 33.3%
48
Salesforce
Salesforce
CRM
36 -2 -5.3% -3 -7.7%
63
Sony
Sony
SONY
35 0 0% -3 -7.9%
70
Abbott Laboratories
Abbott Laboratories
ABT
34 -1 -2.9% -3 -8.1%
64
Crocs
Crocs
CROX
34 0 0% -4 -10.5%
51
Ericsson
Ericsson
ERIC
34 0 0% -5 -12.8%
42
Shopify
Shopify
SHOP
34 0 0% 0 0%
51
Visa
Visa
V
34 -2 -5.6% -2 -5.6%
39
Alaska Air
Alaska Air
ALK
33 +2 6.5% +2 6.5%
33
Juniper Networks
Juniper Networks
JNPR
33 -2 -5.7% -1 -2.9%
52
Merck & Company
Merck & Company
MRK
33 -1 -2.9% -5 -13.2%
68
SAP SE
SAP SE
SAP
33 -2 -5.7% -2 -5.7%
61
Trade Desk
Trade Desk
TTD
33 -3 -8.3% -5 -13.2%
59
Autodesk
Autodesk
ADSK
32 0 0% 0 0%
67
Dave & Buster's
Dave & Buster's
PLAY
32 -2 -5.9% -2 -5.9%
54
DigitalOcean
DigitalOcean
DOCN
32 -3 -8.6% +1 3.2%
52
Palo Alto Networks
Palo Alto Networks
PANW
32 -1 -3% -2 -5.9%
70
Peloton
Peloton
PTON
32 -2 -5.9% -8 -20%
41
QUALCOMM
QUALCOMM
QCOM
32 -2 -5.9% -5 -13.5%
49
Twilio
Twilio
TWLO
32 0 0% -3 -8.6%
56
Dick's Sporting Goods
Dick's Sporting Goods
DKS
31 +1 3.3% -2 -6.1%
67
Goldman Sachs
Goldman Sachs
GS
31 +1 3.3% +2 6.9%
57
Palantir
Palantir
PLTR
31 -3 -8.8% -1 -3.1%
50
Sweetgreen
Sweetgreen
SG
31 +1 3.3% +1 3.3%
36
Tesla
Tesla
TSLA
31 0 0% -1 -3.1%
62
Under Armour
Under Armour
UAA
31 0 0% -3 -8.8%
58
Akamai Technologies
Akamai Technologies
AKAM
30 0 0% +6 25%
63
Allegion
Allegion
ALLE
30 -4 -11.8% -7 -18.9%
51
DataDog
DataDog
DDOG
30 +1 3.4% +1 3.4%
59
The Honest Company
The Honest Company
HNST
30 -4 -11.8% -7 -18.9%
44
Unity Software
Unity Software
U
30 +1 3.4% -10 -25%
45
Equinix
Equinix
EQIX
29 -1 -3.3% -2 -6.5%
32
Intel
Intel
INTC
29 0 0% +2 7.4%
41
Krispy Kreme
Krispy Kreme
DNUT
29 -2 -6.5% -1 -3.3%
31
Progyny
Progyny
PGNY
29 +1 3.6% +10 52.6%
51
Stryker
Stryker
SYK
29 +11 61.1% -16 -35.6%
60
Mastercard
Mastercard
MA
28 0 0% +4 16.7%
66
Wipro
Wipro
WIT
28 +1 3.7% 0 0%
34
Foot Locker
Foot Locker
FL
27 +1 3.8% +2 8%
27
GUESS
GUESS
GES
27 0 0% -1 -3.6%
46
IBM
IBM
IBM
27 0 0% +1 3.8%
53
Johnson & Johnson
Johnson & Johnson
JNJ
27 0 0% +2 8%
53
LegalZoom
LegalZoom
LZ
27 -11 -28.9% -28 -50.9%
34
Medtronic
Medtronic
MDT
27 0 0% +1 3.8%
65
Adobe
Adobe
ADBE
26 -3 -10.3% -3 -10.3%
56
Edwards Lifesciences
Edwards Lifesciences
EW
26 +2 8.3% +11 73.3%
53
VIZIO
VIZIO
VZIO
25 0 0%
43
Block
Block
SQ
25 -1 -3.8% -1 -3.8%
50
DraftKings
DraftKings
DKNG
25 +2 8.7% -3 -10.7%
52
Fastly
Fastly
FSLY
25 +1 4.2% +4 19%
37
Illumina
Illumina
ILMN
25 0 0% -3 -10.7%
57
ZoomInfo
ZoomInfo
ZI
25 -6 -19.4% -10 -28.6%
46
Duolingo
Duolingo
DUOL
24 +13 118.2%
42
Airbnb
Airbnb
ABNB
24 0 0% 0 0%
46
Domo
Domo
DOMO
24 +3 14.3% +4 20%
47
Sonos
Sonos
SONO
24 -1 -4% -5 -17.2%
42
TripAdvisor
TripAdvisor
TRIP
24 -2 -7.7% 0 0%
19
Gentex Corporation
Gentex Corporation
GNTX
23 +13 130% +8 53.3%
56
Teradata
Teradata
TDC
23 -2 -8% +6 35.3%
48
Uber
Uber
UBER
23 -1 -4.2% -1 -4.2%
45
Boston Scientific
Boston Scientific
BSX
22 0 0% +7 46.7%
58
Dropbox
Dropbox
DBX
22 -1 -4.3% -6 -21.4%
38
Gilead Sciences
Gilead Sciences
GILD
21 -3 -12.5% -3 -12.5%
48
GoPro
GoPro
GPRO
21 0 0% +5 31.3%
19
Nordstrom
Nordstrom
JWN
21 0 0% 0 0%
48
Pfizer
Pfizer
PFE
21 -2 -8.7% -1 -4.5%
50
Trivago
Trivago
TRVG
21 +4 23.5% 0 0%
27
Applied Materials
Applied Materials
AMAT
20 -5 -20% -12 -37.5%
67
McDonald's
McDonald's
MCD
20 0 0% 0 0%
42
Trimble
Trimble
TRMB
20 0 0% +2 11.1%
75
Canada Goose
Canada Goose
GOOS
19 -2 -9.5% -2 -9.5%
42
Dell Technologies
Dell Technologies
DELL
19 0 0% -1 -5%
40
Rivian
Rivian
RIVN
19 -2 -9.5% -3 -13.6%
45
Robinhood
Robinhood
HOOD
19 0 0% 0 0%
72
Sanofi
Sanofi
SNY
19 -1 -5% 0 0%
63
Skechers
Skechers
SKX
19 0 0% -2 -9.5%
38
Teladoc Health
Teladoc Health
TDOC
19 -5 -20.8% -1 -5%
41
Astrazeneca
Astrazeneca
AZN
18 -3 -14.3% +1 5.9%
72
Braze
Braze
BRZE
18 -5 -21.7% -5 -21.7%
61
Garmin
Garmin
GRMN
18 0 0% -7 -28%
43
Life360
Life360
LIF
18 -3 -14.3% +5 38.5%
34
NerdWallet
NerdWallet
NRDS
18 -3 -14.3% -2 -10%
60
American Airlines
American Airlines
AAL
17 0 0% -3 -15%
47
Chipotle
Chipotle
CMG
17 -1 -5.6% -11 -39.3%
59
23andMe
23andMe
ME
16 -5 -23.8% -12 -42.9%
29
Intuit
Intuit
INTU
16 +1 6.7% -8 -33.3%
47
Live Nation
Live Nation
LYV
16 0 0% +1 6.7%
46
Morningstar
Morningstar
MORN
16 -3 -15.8% -2 -11.1%
68
Nokia
Nokia
NOK
16 0 0% +2 14.3%
44
Urban Outfitters
Urban Outfitters
URBN
16 -1 -5.9% -1 -5.9%
34
Warby Parker
Warby Parker
WRBY
16 +1 6.7% +1 6.7%
43
Zillow
Zillow
ZG
16 -2 -11.1% -2 -11.1%
35
Discover
Discover
DFS
15 +3 25% +4 36.4%
45
Enphase Energy
Enphase Energy
ENPH
15 -4 -21.1% -6 -28.6%
43
Abercrombie & Fitch
Abercrombie & Fitch
ANF
14 +3 27.3% -3 -17.6%
56
General Motors
General Motors
GM
14 0 0% +1 7.7%
41
NRG Energy
NRG Energy
NRG
14 +2 16.7% +4 40%
33
Roku
Roku
ROKU
14 0 0% -2 -12.5%
44
Stitch Fix
Stitch Fix
SFIX
14 +2 16.7% +4 40%
41
Flowserve
Flowserve
FLS
13 -5 -27.8%
75
Coinbase
Coinbase
COIN
13 0 0% -2 -13.3%
59
Domino's
Domino's
DPZ
12 -3 -20% 0 0%
50
Hawaiian Airlines
Hawaiian Airlines
HA
12 +1 9.1% -4 -25%
57
Oracle
Oracle
ORCL
12 +2 20% +2 20%
56
Six Flags
Six Flags
SIX
12 0 0% -2 -14.3%
45
Snap
Snap
SNAP
12 0 0% +2 20%
51
Celestica
Celestica
CLS
11 -10 -47.6% -34 -75.6%
76
Paypal
Paypal
PYPL
11 0 0% -3 -21.4%
57
Ubiquiti Networks
Ubiquiti Networks
UI
11 +2 22.2% +1 10%
79
Celsius Holdings
Celsius Holdings
CELH
10 -19 -65.5%
49
Meta
Meta
META
10 0 0% 0 0%
65
ChargePoint
ChargePoint
CHPT
9 -4 -30.8%
46
Seaboard Corporation
Seaboard Corporation
SEB
9 -4 -30.8%
53
Chewy
Chewy
CHWY
9 0 0% 0 0%
55
Ford
Ford
F
9 -1 -10% -4 -30.8%
50
Hanesbrands
Hanesbrands
HBI
9 0 0% -4 -30.8%
29
Honeywell
Honeywell
HON
9 -1 -10% -1 -10%
56
Sprinklr
Sprinklr
CXM
9 -1 -10% -3 -25%
43
Victoria's Secret
Victoria's Secret
VSCO
9 0 0% -2 -18.2%
67
Zscaler
Zscaler
ZS
9 0 0% -3 -25%
58
Ulta Beauty
Ulta Beauty
ULTA
8 0 0% +2 33.3%
45
Walmart
Walmart
WMT
8 0 0% 0 0%
59
Denny's
Denny's
DENN
7 +3 75% +4 133.3%
43
Gap
Gap
GPS
7 +1 16.7% +3 75%
61
JetBlue Airways
JetBlue Airways
JBLU
7 -8 -53.3% -44 -86.3%
35
United Airlines
United Airlines
UAL
7 0 0% 0 0%
35
Verizon
Verizon
VZ
7 0 0% -3 -30%
50
Grocery Outlet
Grocery Outlet
GO
6 -1 -14.3% +2 50%
38
Reddit
Reddit
RDDT
6 -1 -14.3% -7 -53.8%
32
Ross Stores
Ross Stores
ROST
6 -1 -14.3% +4 200%
44
Sprouts Farmers Market
Sprouts Farmers Market
SFM
6 -1 -14.3% -2 -25%
39
The RealReal
The RealReal
REAL
6 -1 -14.3% -2 -25%
52
Wells Fargo
Wells Fargo
WFC
6 0 0% -5 -45.5%
42
Big Lots
Big Lots
BIG
5 0 0%
23
HP
HP
HPQ
5 -1 -16.7%
44
Chegg
Chegg
CHGG
5 -1 -16.7% -5 -50%
44
Expedia
Expedia
EXPE
5 -2 -28.6% -1 -16.7%
46
Redfin
Redfin
RDFN
5 -1 -16.7% -4 -44.4%
46
thredUP
thredUP
TDUP
5 -2 -28.6% -6 -54.5%
39
BlackBerry
BlackBerry
BB
4 -3 -42.9%
45
Affirm
Affirm
AFRM
4 0 0% -6 -60%
71
DoorDash
DoorDash
DASH
4 0 0% -1 -20%
51
Booking.com
Booking.com
BKNG
3 -4 -57.1%
46
UnitedHealth
UnitedHealth
UNH
3 -1 -25%
37
Academy Sports + Outdoors
Academy Sports + Outdoors
ASO
3 0 0% -6 -66.7%
34
Baidu
Baidu
BIDU
3 -9 -75% -97 -97%
34
Broadcom
Broadcom
AVGO
3 0 0% +1 50%
62
Clover Health
Clover Health
CLOV
3 -1 -25% -6 -66.7%
49
GameStop
GameStop
GME
3 +1 50% +1 50%
59
Kohl's
Kohl's
KSS
3 0 0% -3 -50%
47
Morgan Stanley
Morgan Stanley
MS
3 -4 -57.1% -9 -75%
50
Norwegian Cruise Line
Norwegian Cruise Line
NCLH
3 -3 -50% -10 -76.9%
54
Planet Fitness
Planet Fitness
PLNT
3 -13 -81.3% -22 -88%
33
SunPower
SunPower
SPWR
3 -3 -50% -30 -90.9%
37
T-Mobile
T-Mobile
TMUS
3 -3 -50% -10 -76.9%
38


Data fetched: November 1


How does the Net Promoter Score (NPS) reflect a company's customer satisfaction and loyalty?
The Net Promoter Score (NPS) is a metric that measures customer satisfaction and loyalty based on how likely customers are to recommend a company's products or services to others. An NPS can range from -100 to 100, with higher scores indicating greater customer loyalty and satisfaction. A positive NPS signifies that a company enjoys a healthy relationship with its customers, which is critical for repeat business, word-of-mouth marketing, and long-term success. For investors, a strong NPS suggests that the company has a solid customer base and is likely to sustain growth and profitability over time.

What insights can investors gain from analyzing a company's NPS?
Investors can gain critical insights into a company's operational performance, customer service quality, and competitive positioning by analyzing its NPS. A consistently high NPS indicates that customers are satisfied and loyal, which can lead to increased sales, higher customer retention rates, and greater market share. Conversely, a low or declining NPS may signal underlying problems with the company's products, services, or customer relations that could impact its financial health and market position. By tracking NPS trends, investors can assess a company's health beyond traditional financial metrics and make more informed investment decisions.

Can monitoring NPS provide a competitive advantage for investors?
Yes, monitoring NPS can provide investors with a competitive advantage by offering early signals of a company's potential for growth or warning signs of emerging issues before they are reflected in financial statements. Companies with high or improving NPS scores are often well-positioned for growth, benefiting from strong customer relationships and positive word-of-mouth. Investing in such companies can yield substantial returns. Conversely, identifying companies with low or declining NPS scores can help investors avoid potential pitfalls. By incorporating NPS analysis into their research, investors can identify companies that are likely to outperform the market based on superior customer satisfaction and loyalty.

Where can investors find comprehensive data on NPS and its impact on companies?
Investors looking for comprehensive data on NPS and its impact on companies can turn to industry reports, market research firms, and business intelligence platforms that specialize in customer satisfaction metrics. Some companies also publicly share their NPS scores in annual reports or investor presentations. Additionally, investment research platforms and financial analysts often include NPS analysis in their company evaluations, providing insights into customer satisfaction trends and their implications for company performance. Additionally, our platform integrates NPS scores with financial and market data, providing investors with a holistic view of a company’s performance and the potential impact of its digital presence on its overall market valuation.

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Do you want to know more about NPS, how we track it or how you can use it?
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