NPS

NPS

304 companies and assets tracked

Data going back to March 15, 2020


Summary: Measure customer loyalty and satisfaction through Net Promoter Score (NPS) surveys, offering insights into consumer sentiment and potential advocacy. Data updated daily.

Usecase: Measuring customer loyalty and predicting consumer advocacy with NPS scores.

Evaluating a company's Net Promoter Score (NPS) offers investors insight into customer loyalty and satisfaction, which are key indicators of the company's service quality and potential for organic growth through word-of-mouth. A high NPS suggests that customers are more likely to recommend the company's products or services, reflecting positively on its brand reputation and customer experience. Conversely, a low NPS can signal underlying issues in customer satisfaction that may impact future sales and retention rates. For investors, monitoring NPS alongside financial performance metrics provides a more comprehensive view of a company's health, highlighting its strengths in customer engagement and potential areas for improvement.


Trending companies

Company NPS 3m Change 3m Change % 12m Change 12m Change % AI Score
Himax Technologies
Himax Technologies
HIMX
83 -17 -17%
49
Nu Skin
Nu Skin
NUS
62 -4 -6.1% -18 -22.5%
38
Riskified
Riskified
RSKD
61 -11 -15.3%
28
ARM Holdings
ARM Holdings
ARM
58 -4 -6.5%
50
Plug Power
Plug Power
PLUG
57 -6 -9.5%
23
GE Vernova
GE Vernova
GEV
57 +10 21.3% +2 3.6%
56
Waystar
Waystar
WAY
51 +2 4.1%
59
ADTRAN
ADTRAN
ADTN
50 +30 150%
42
Patterson-UTI Energy
Patterson-UTI Energy
PTEN
50 -10 -16.7%
51
Costco
Costco
COST
50 0 0% -5 -9.1%
36
Logitech
Logitech
LOGI
49 +1 2.1% -1 -2%
52
Spotify
Spotify
SPOT
49 0 0% -2 -3.9%
54
Apple
Apple
AAPL
48 0 0% 0 0%
44
NVIDIA
NVIDIA
NVDA
48 -2 -4% -1 -2%
58
Amazon
Amazon
AMZN
47 0 0% -2 -4.1%
39
Klaviyo
Klaviyo
KVYO
47 -1 -2.1% -4 -7.8%
44
Nike
Nike
NKE
47 0 0% -1 -2.1%
30
Pinterest
Pinterest
PINS
47 0 0% -1 -2.1%
49
Southwest
Southwest
LUV
46 -2 -4.2% -1 -2.1%
34
Zoetis
Zoetis
ZTS
46 -1 -2.1% -1 -2.1%
53
American Eagle Outfitters
American Eagle Outfitters
AEO
45 +1 2.3% 0 0%
42
Semrush
Semrush
SEMR
45 0 0% -6 -11.8%
36
AMD
AMD
AMD
44 -2 -4.3% -2 -4.3%
47
GitLab
GitLab
GTLB
44 0 0% -1 -2.2%
51
Lululemon
Lululemon
LULU
44 +1 2.3% +3 7.3%
58
Ralph Lauren
Ralph Lauren
RL
44 +2 4.8% 0 0%
37
Steelcase
Steelcase
SCS
44 -2 -4.3% -1 -2.2%
38
Delta Air Lines
Delta Air Lines
DAL
43 0 0% -3 -6.5%
51
Fortinet
Fortinet
FTNT
43 +2 4.9% +2 4.9%
50
Google
Google
GOOGL
43 0 0% 0 0%
42
Netflix
Netflix
NFLX
43 0 0% -1 -2.3%
56
Radware
Radware
RDWR
43 -3 -6.5% +18 72%
43
Tapestry
Tapestry
TPR
43 0 0% 0 0%
38
Zoom
Zoom
ZM
43 -1 -2.3% -3 -6.5%
42
Cars.com
Cars.com
CARS
42 +5 13.5% -20 -32.3%
19
Toyota
Toyota
TM
42 0 0% -2 -4.5%
45
ASML
ASML
ASML
41 +1 2.5% -2 -4.7%
55
Nio
Nio
NIO
41 +3 7.9% +11 36.7%
35
Udemy
Udemy
UDMY
41 -1 -2.4% 0 0%
36
Huron Consulting Group
Huron Consulting Group
HURN
40 -7 -14.9% +6 17.6%
61
Analog Devices
Analog Devices
ADI
39 -2 -4.9% -13 -25%
50
Microsoft
Microsoft
MSFT
39 0 0% 0 0%
52
Roblox
Roblox
RBLX
39 +1 2.6% -1 -2.5%
60
Texas Instruments
Texas Instruments
TXN
39 0 0% -2 -4.9%
42
Bath & Body Works
Bath & Body Works
BBWI
38 0 0% 0 0%
44
Carter's
Carter's
CRI
37 +1 2.8% -1 -2.6%
42
Cloudflare
Cloudflare
NET
37 0 0% -4 -9.8%
78
FactSet
FactSet
FDS
37 +2 5.7% +11 42.3%
45
Target
Target
TGT
37 0 0% 0 0%
30
Revolution Medicines
Revolution Medicines
RVMD
36 -14 -28%
79
Abbott Laboratories
Abbott Laboratories
ABT
36 +2 5.9% +1 2.9%
47
Cisco Systems
Cisco Systems
CSCO
36 0 0% -1 -2.7%
48
Crocs
Crocs
CROX
36 +2 5.9% +1 2.9%
51
Disney
Disney
DIS
36 -1 -2.7% 0 0%
46
Honda Motor
Honda Motor
HMC
36 0 0% -2 -5.3%
33
HubSpot
HubSpot
HUBS
35 -3 -7.9% -6 -14.6%
39
Merck & Company
Merck & Company
MRK
35 +2 6.1% -3 -7.9%
31
Salesforce
Salesforce
CRM
35 -2 -5.4% -3 -7.9%
39
Sony
Sony
SONY
35 -2 -5.4% -1 -2.8%
53
Alaska Air
Alaska Air
ALK
34 0 0% +2 6.3%
36
Dave & Buster's
Dave & Buster's
PLAY
34 -1 -2.9% +4 13.3%
41
DigitalOcean
DigitalOcean
DOCN
34 +4 13.3% -3 -8.1%
63
Ericsson
Ericsson
ERIC
34 -2 -5.6% -3 -8.1%
43
Shopify
Shopify
SHOP
34 0 0% 0 0%
51
Autodesk
Autodesk
ADSK
33 +1 3.1% -1 -2.9%
45
SAP SE
SAP SE
SAP
33 -1 -2.9% 0 0%
48
Sweetgreen
Sweetgreen
SG
33 +3 10% +15 83.3%
49
Juniper Networks
Juniper Networks
JNPR
32 -1 -3% -4 -11.1%
43
Palo Alto Networks
Palo Alto Networks
PANW
32 0 0% -1 -3%
61
Trade Desk
Trade Desk
TTD
32 -2 -5.9% -3 -8.6%
76
Twilio
Twilio
TWLO
32 0 0% -1 -3%
56
Visa
Visa
V
32 -2 -5.9% -4 -11.1%
39
Dick's Sporting Goods
Dick's Sporting Goods
DKS
31 0 0% +1 3.3%
49
Krispy Kreme
Krispy Kreme
DNUT
31 +2 6.9% +2 6.9%
31
Palantir
Palantir
PLTR
31 +1 3.3% -2 -6.1%
69
Peloton
Peloton
PTON
31 0 0% -3 -8.8%
41
QUALCOMM
QUALCOMM
QCOM
31 -1 -3.1% -4 -11.4%
29
Under Armour
Under Armour
UAA
31 0 0% 0 0%
30
The Honest Company
The Honest Company
HNST
30 -4 -11.8% -7 -18.9%
31
Unity Software
Unity Software
U
30 0 0% -11 -26.8%
31
Akamai Technologies
Akamai Technologies
AKAM
29 +1 3.6% +6 26.1%
43
DataDog
DataDog
DDOG
29 0 0% -1 -3.3%
60
Equinix
Equinix
EQIX
29 0 0% 0 0%
57
Medtronic
Medtronic
MDT
29 0 0% +1 3.6%
50
Progyny
Progyny
PGNY
29 +1 3.6% +10 52.6%
43
Stryker
Stryker
SYK
29 -6 -17.1% +2 7.4%
57
Tesla
Tesla
TSLA
29 -2 -6.5% -2 -6.5%
45
Wipro
Wipro
WIT
29 +1 3.6% +1 3.6%
49
Mastercard
Mastercard
MA
28 +2 7.7% +2 7.7%
59
GUESS
GUESS
GES
27 0 0% -1 -3.6%
53
Goldman Sachs
Goldman Sachs
GS
27 -2 -6.9% -4 -12.9%
55
IBM
IBM
IBM
27 0 0% +1 3.8%
46
Intel
Intel
INTC
27 0 0% -2 -6.9%
26
LegalZoom
LegalZoom
LZ
27 -11 -28.9% -28 -50.9%
42
Adobe
Adobe
ADBE
26 0 0% -3 -10.3%
53
Edwards Lifesciences
Edwards Lifesciences
EW
26 +2 8.3% +11 73.3%
28
Johnson & Johnson
Johnson & Johnson
JNJ
26 0 0% -1 -3.7%
42
Allegion
Allegion
ALLE
25 -3 -10.7% -12 -32.4%
46
Block
Block
XYZ
25 0 0% +1 4.2%
38
Fastly
Fastly
FSLY
25 -1 -3.8% 0 0%
33
Foot Locker
Foot Locker
FL
25 0 0% -1 -3.8%
31
Illumina
Illumina
ILMN
25 0 0% -4 -13.8%
26
Teradata
Teradata
TDC
25 +1 4.2% +5 25%
40
ZoomInfo
ZoomInfo
ZI
25 -6 -19.4% -10 -28.6%
40
Boston Scientific
Boston Scientific
BSX
24 +2 9.1% +3 14.3%
76
Domo
Domo
DOMO
24 +2 9.1% +5 26.3%
40
Sonos
Sonos
SONO
24 -1 -4% -5 -17.2%
46
TripAdvisor
TripAdvisor
TRIP
24 0 0% -1 -4%
44
Applied Materials
Applied Materials
AMAT
23 -2 -8% -6 -20.7%
49
DraftKings
DraftKings
DKNG
23 -2 -8% -2 -8%
54
Uber
Uber
UBER
23 -1 -4.2% 0 0%
54
Airbnb
Airbnb
ABNB
22 0 0% -2 -8.3%
50
Trimble
Trimble
TRMB
22 +3 15.8% +3 15.8%
36
GoPro
GoPro
GPRO
21 0 0% 0 0%
25
Pfizer
Pfizer
PFE
21 -2 -8.7% -1 -4.5%
35
Trivago
Trivago
TRVG
21 +4 23.5% +3 16.7%
36
Astrazeneca
Astrazeneca
AZN
20 +2 11.1% -3 -13%
49
Canada Goose
Canada Goose
GOOS
20 -1 -4.8% +1 5.3%
30
Dropbox
Dropbox
DBX
20 -3 -13% -7 -25.9%
35
Gilead Sciences
Gilead Sciences
GILD
20 -3 -13% -1 -4.8%
44
Nordstrom
Nordstrom
JWN
20 -1 -4.8% -1 -4.8%
43
Rivian
Rivian
RIVN
19 0 0% -3 -13.6%
61
Sanofi
Sanofi
SNY
19 -2 -9.5% +1 5.6%
53
Celsius Holdings
Celsius Holdings
CELH
18 -7 -28%
62
Braze
Braze
BRZE
18 -5 -21.7% -5 -21.7%
54
Enphase Energy
Enphase Energy
ENPH
18 +1 5.9% -5 -21.7%
41
Garmin
Garmin
GRMN
18 +1 5.9% -2 -10%
52
Life360
Life360
LIF
18 -1 -5.3% +4 28.6%
60
NerdWallet
NerdWallet
NRDS
18 -1 -5.3% -2 -10%
48
Nokia
Nokia
NOK
18 +2 12.5% +2 12.5%
40
Warby Parker
Warby Parker
WRBY
18 +1 5.9% +1 5.9%
35
Abercrombie & Fitch
Abercrombie & Fitch
ANF
17 +2 13.3% +6 54.5%
45
Dell Technologies
Dell Technologies
DELL
17 -2 -10.5% -3 -15%
33
Gentex Corporation
Gentex Corporation
GNTX
17 -3 -15% -16 -48.5%
41
Live Nation
Live Nation
LYV
17 -1 -5.6% +3 21.4%
51
McDonald's
McDonald's
MCD
17 -3 -15% -3 -15%
35
Robinhood
Robinhood
HOOD
17 -2 -10.5% -2 -10.5%
57
Ubiquiti Networks
Ubiquiti Networks
UI
17 +4 30.8% +7 70%
50
Seaboard Corporation
Seaboard Corporation
SEB
16 -4 -20%
49
Levi Strauss
Levi Strauss
LEVI
16 +1 6.7% +2 14.3%
32
Morningstar
Morningstar
MORN
16 -1 -5.9% -1 -5.9%
57
NRG Energy
NRG Energy
NRG
16 +2 14.3% +6 60%
55
Teladoc Health
Teladoc Health
TDOC
16 -4 -20% -7 -30.4%
38
Urban Outfitters
Urban Outfitters
URBN
16 0 0% -2 -11.1%
25
Zillow
Zillow
ZG
16 0 0% 0 0%
39
Chipotle
Chipotle
CMG
15 -3 -16.7% -2 -11.8%
39
Skechers
Skechers
SKX
15 -2 -11.8% -7 -31.8%
49
American Airlines
American Airlines
AAL
14 -3 -17.6% -4 -22.2%
47
Stitch Fix
Stitch Fix
SFIX
14 +2 16.7% +3 27.3%
37
Domino's
Domino's
DPZ
13 -6 -31.6% -7 -35%
39
Roku
Roku
ROKU
13 +1 8.3% -2 -13.3%
38
General Motors
General Motors
GM
12 0 0% -3 -20%
45
Intuit
Intuit
INTU
12 -4 -25% -6 -33.3%
65
Oracle
Oracle
ORCL
12 0 0% +2 20%
49
Snap
Snap
SNAP
12 0 0% 0 0%
30
Coinbase
Coinbase
COIN
11 -2 -15.4% -2 -15.4%
39
Ford
Ford
F
11 0 0% -3 -21.4%
45
Paypal
Paypal
PYPL
11 0 0% 0 0%
61
Six Flags
Six Flags
FUN
11 -1 -8.3% -3 -21.4%
46
Celestica
Celestica
CLS
10 -6 -37.5% -31 -75.6%
63
Discover
Discover
DFS
10 -2 -16.7% -2 -16.7%
32
Hanesbrands
Hanesbrands
HBI
10 +1 11.1% -5 -33.3%
39
Meta
Meta
META
10 0 0% 0 0%
38
Victoria's Secret
Victoria's Secret
VSCO
10 -1 -9.1% -1 -9.1%
49
ChargePoint
ChargePoint
CHPT
9 -4 -30.8%
23
Chewy
Chewy
CHWY
9 0 0% 0 0%
54
Sprinklr
Sprinklr
CXM
9 -1 -10% +1 12.5%
32
Zscaler
Zscaler
ZS
9 0 0% -1 -10%
60
Ulta Beauty
Ulta Beauty
ULTA
8 0 0% 0 0%
41
Walmart
Walmart
WMT
8 0 0% 0 0%
45
Denny's
Denny's
DENN
7 +1 16.7% +5 250%
46
Expedia
Expedia
EXPE
7 +2 40% 0 0%
43
Gap
Gap
GAP
7 0 0% +1 16.7%
42
Honeywell
Honeywell
HON
7 -2 -22.2% -5 -41.7%
50
JetBlue Airways
JetBlue Airways
JBLU
7 -8 -53.3% -44 -86.3%
29
Redfin
Redfin
RDFN
7 0 0% 0 0%
35
Ross Stores
Ross Stores
ROST
7 -1 -12.5% +2 40%
47
Grocery Outlet
Grocery Outlet
GO
6 0 0% +1 20%
48
Reddit
Reddit
RDDT
6 -2 -25% -6 -50%
51
Sprouts Farmers Market
Sprouts Farmers Market
SFM
6 0 0% 0 0%
52
The RealReal
The RealReal
REAL
6 -2 -25% -4 -40%
41
United Airlines
United Airlines
UAL
6 0 0% -3 -33.3%
45
Wells Fargo
Wells Fargo
WFC
6 0 0% -2 -25%
29
Flowserve
Flowserve
FLS
5 -25 -83.3%
53
HP
HP
HPQ
5 -1 -16.7%
33
Chegg
Chegg
CHGG
5 0 0% -4 -44.4%
40
Verizon
Verizon
VZ
5 0 0% -3 -37.5%
38
BlackBerry
BlackBerry
BB
4 -3 -42.9%
37
Duolingo
Duolingo
DUOL
4 -20 -83.3%
62
Affirm
Affirm
AFRM
4 0 0% -6 -60%
46
DoorDash
DoorDash
DASH
4 0 0% -1 -20%
50
thredUP
thredUP
TDUP
4 -3 -42.9% -7 -63.6%
40
Booking.com
Booking.com
BKNG
3 -4 -57.1%
50
UnitedHealth
UnitedHealth
UNH
3 -1 -25%
41
Baidu
Baidu
BIDU
3 -9 -75% -97 -97%
42
Broadcom
Broadcom
AVGO
3 0 0% +1 50%
57
Clover Health
Clover Health
CLOV
3 -1 -25% -6 -66.7%
30
GameStop
GameStop
GME
3 +1 50% +1 50%
41
Kohl's
Kohl's
KSS
3 0 0% -3 -50%
38
Morgan Stanley
Morgan Stanley
MS
3 -4 -57.1% -9 -75%
67
Norwegian Cruise Line
Norwegian Cruise Line
NCLH
3 0 0% -3 -50%
43
Planet Fitness
Planet Fitness
PLNT
3 -13 -81.3% -22 -88%
32
T-Mobile
T-Mobile
TMUS
3 -3 -50% -10 -76.9%
41


Data fetched: April 1


How does the Net Promoter Score (NPS) reflect a company's customer satisfaction and loyalty?
The Net Promoter Score (NPS) is a metric that measures customer satisfaction and loyalty based on how likely customers are to recommend a company's products or services to others. An NPS can range from -100 to 100, with higher scores indicating greater customer loyalty and satisfaction. A positive NPS signifies that a company enjoys a healthy relationship with its customers, which is critical for repeat business, word-of-mouth marketing, and long-term success. For investors, a strong NPS suggests that the company has a solid customer base and is likely to sustain growth and profitability over time.

What insights can investors gain from analyzing a company's NPS?
Investors can gain critical insights into a company's operational performance, customer service quality, and competitive positioning by analyzing its NPS. A consistently high NPS indicates that customers are satisfied and loyal, which can lead to increased sales, higher customer retention rates, and greater market share. Conversely, a low or declining NPS may signal underlying problems with the company's products, services, or customer relations that could impact its financial health and market position. By tracking NPS trends, investors can assess a company's health beyond traditional financial metrics and make more informed investment decisions.

Can monitoring NPS provide a competitive advantage for investors?
Yes, monitoring NPS can provide investors with a competitive advantage by offering early signals of a company's potential for growth or warning signs of emerging issues before they are reflected in financial statements. Companies with high or improving NPS scores are often well-positioned for growth, benefiting from strong customer relationships and positive word-of-mouth. Investing in such companies can yield substantial returns. Conversely, identifying companies with low or declining NPS scores can help investors avoid potential pitfalls. By incorporating NPS analysis into their research, investors can identify companies that are likely to outperform the market based on superior customer satisfaction and loyalty.

Where can investors find comprehensive data on NPS and its impact on companies?
Investors looking for comprehensive data on NPS and its impact on companies can turn to industry reports, market research firms, and business intelligence platforms that specialize in customer satisfaction metrics. Some companies also publicly share their NPS scores in annual reports or investor presentations. Additionally, investment research platforms and financial analysts often include NPS analysis in their company evaluations, providing insights into customer satisfaction trends and their implications for company performance. Additionally, our platform integrates NPS scores with financial and market data, providing investors with a holistic view of a company’s performance and the potential impact of its digital presence on its overall market valuation.

Contact us for more information

Do you want to know more about NPS, how we track it or how you can use it?
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