NPS

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293 companies and assets tracked

Data going back to March 15, 2020


Summary: Measure customer loyalty and satisfaction through Net Promoter Score (NPS) surveys, offering insights into consumer sentiment and potential advocacy. Data updated daily.

Usecase: Measuring customer loyalty and predicting consumer advocacy with NPS scores.

Evaluating a company's Net Promoter Score (NPS) offers investors insight into customer loyalty and satisfaction, which are key indicators of the company's service quality and potential for organic growth through word-of-mouth. A high NPS suggests that customers are more likely to recommend the company's products or services, reflecting positively on its brand reputation and customer experience. Conversely, a low NPS can signal underlying issues in customer satisfaction that may impact future sales and retention rates. For investors, monitoring NPS alongside financial performance metrics provides a more comprehensive view of a company's health, highlighting its strengths in customer engagement and potential areas for improvement.


Trending companies

Company NPS 3m Change 3m Change % 12m Change 12m Change % AI Score
ARM Holdings
ARM Holdings
ARM
69 +11 19%
57
Nu Skin
Nu Skin
NUS
66 +1 1.5% -14 -17.5%
32
Riskified
Riskified
RSKD
60 -11 -15.5%
64
Costco
Costco
COST
55 -2 -3.5% -2 -3.5%
52
Plug Power
Plug Power
PLUG
54 -6 -10%
50
Radware
Radware
RDWR
53 +12 29.3% -47 -47%
61
NVIDIA
NVIDIA
NVDA
51 -2 -3.8% -3 -5.6%
63
Spotify
Spotify
SPOT
51 0 0% -2 -3.8%
46
Logitech
Logitech
LOGI
50 -1 -2% +1 2%
45
Amazon
Amazon
AMZN
49 0 0% 0 0%
54
Apple
Apple
AAPL
48 0 0% -2 -4%
40
Huron Consulting Group
Huron Consulting Group
HURN
48 +8 20% -32 -40%
62
Klaviyo
Klaviyo
KVYO
48 -1 -2% -5 -9.4%
63
Nike
Nike
NKE
48 0 0% -2 -4%
57
Pinterest
Pinterest
PINS
48 -1 -2% -2 -4%
62
Semrush
Semrush
SEMR
47 -2 -4.1% -5 -9.6%
65
Southwest
Southwest
LUV
47 0 0% -2 -4.1%
65
Zoetis
Zoetis
ZTS
47 0 0% +2 4.4%
50
AMD
AMD
AMD
46 +2 4.5% -1 -2.1%
48
Delta Air Lines
Delta Air Lines
DAL
46 0 0% -2 -4.2%
57
Zoom
Zoom
ZM
46 0 0% -4 -8%
44
American Eagle Outfitters
American Eagle Outfitters
AEO
45 +1 2.3% +1 2.3%
50
Google
Google
GOOGL
45 0 0% 0 0%
54
GitLab
GitLab
GTLB
44 +2 4.8% 0 0%
53
Lululemon
Lululemon
LULU
44 +1 2.3% +3 7.3%
61
Netflix
Netflix
NFLX
44 -2 -4.3% -2 -4.3%
57
Steelcase
Steelcase
SCS
44 +1 2.3% -2 -4.3%
49
Toyota
Toyota
TM
44 0 0% +1 2.3%
60
ADTRAN
ADTRAN
ADTN
43 -7 -14%
48
Analog Devices
Analog Devices
ADI
43 -4 -8.5% -8 -15.7%
55
Tapestry
Tapestry
TPR
43 -2 -4.4% -9 -17.3%
51
Nio
Nio
NIO
42 +7 20% +24 133.3%
50
Cars.com
Cars.com
CARS
41 -1 -2.4% -23 -35.9%
47
Fortinet
Fortinet
FTNT
41 0 0% -1 -2.4%
55
Ralph Lauren
Ralph Lauren
RL
41 -2 -4.7% +5 13.9%
47
Roblox
Roblox
RBLX
41 0 0% -1 -2.4%
55
Udemy
Udemy
UDMY
41 +3 7.9% +1 2.5%
42
ASML
ASML
ASML
40 -2 -4.8% -1 -2.4%
51
Cisco Systems
Cisco Systems
CSCO
39 0 0% -5 -11.4%
43
Cloudflare
Cloudflare
NET
39 -4 -9.3% -7 -15.2%
48
Microsoft
Microsoft
MSFT
39 0 0% -2 -4.9%
64
Trade Desk
Trade Desk
TTD
39 +1 2.6% +1 2.6%
58
Bath & Body Works
Bath & Body Works
BBWI
38 0 0% -2 -5%
40
Carter's
Carter's
CRI
38 +2 5.6% +3 8.6%
45
Crocs
Crocs
CROX
38 0 0% -2 -5%
47
Honda Motor
Honda Motor
HMC
38 -1 -2.6% -4 -9.5%
41
HubSpot
HubSpot
HUBS
38 -3 -7.3% -7 -15.6%
47
Salesforce
Salesforce
CRM
38 -2 -5% -1 -2.6%
53
Texas Instruments
Texas Instruments
TXN
38 -1 -2.6% -10 -20.8%
54
DigitalOcean
DigitalOcean
DOCN
37 -1 -2.6% +11 42.3%
58
Target
Target
TGT
37 -2 -5.1% -6 -14%
55
Disney
Disney
DIS
36 -1 -2.7% -2 -5.3%
51
Merck & Company
Merck & Company
MRK
36 -2 -5.3% -5 -12.2%
52
Peloton
Peloton
PTON
36 -2 -5.3% -15 -29.4%
30
Sony
Sony
SONY
36 -2 -5.3% -2 -5.3%
58
Visa
Visa
V
36 0 0% 0 0%
52
Abbott Laboratories
Abbott Laboratories
ABT
35 -2 -5.4% -8 -18.6%
52
QUALCOMM
QUALCOMM
QCOM
35 0 0% -1 -2.8%
45
Ericsson
Ericsson
ERIC
34 -3 -8.1% -7 -17.1%
41
FactSet
FactSet
FDS
34 0 0% +8 30.8%
53
Palo Alto Networks
Palo Alto Networks
PANW
34 +1 3% +1 3%
63
Shopify
Shopify
SHOP
34 0 0% -4 -10.5%
43
The Honest Company
The Honest Company
HNST
34 -2 -5.6% -1 -2.9%
35
Under Armour
Under Armour
UAA
34 +2 6.3% 0 0%
37
Celestica
Celestica
CLS
33 -1 -2.9% -36 -52.2%
61
Juniper Networks
Juniper Networks
JNPR
33 -1 -2.9% -1 -2.9%
34
Palantir
Palantir
PLTR
33 +1 3.1% +3 10%
48
SAP SE
SAP SE
SAP
33 -2 -5.7% -3 -8.3%
46
Alaska Air
Alaska Air
ALK
32 +1 3.2% +3 10.3%
55
Autodesk
Autodesk
ADSK
32 0 0% -2 -5.9%
46
Dick's Sporting Goods
Dick's Sporting Goods
DKS
32 0 0% -1 -3%
50
Tesla
Tesla
TSLA
32 0 0% -3 -8.6%
50
Twilio
Twilio
TWLO
32 -1 -3% -3 -8.6%
48
Allegion
Allegion
ALLE
31 -4 -11.4% -21 -40.4%
50
LegalZoom
LegalZoom
LZ
31 -11 -26.2% -26 -45.6%
49
Unity Software
Unity Software
U
31 -1 -3.1% -17 -35.4%
30
ZoomInfo
ZoomInfo
ZI
31 0 0% -3 -8.8%
57
DataDog
DataDog
DDOG
30 +1 3.4% +1 3.4%
68
Dave & Buster's
Dave & Buster's
PLAY
30 -2 -6.3% -5 -14.3%
47
Celsius Holdings
Celsius Holdings
CELH
29 -71 -71%
78
Adobe
Adobe
ADBE
29 0 0% -6 -17.1%
60
Akamai Technologies
Akamai Technologies
AKAM
29 +4 16% +3 11.5%
56
Goldman Sachs
Goldman Sachs
GS
29 -2 -6.5% -4 -12.1%
46
IBM
IBM
IBM
29 +3 11.5% +2 7.4%
50
Intel
Intel
INTC
29 +2 7.4% -1 -3.3%
48
Krispy Kreme
Krispy Kreme
DNUT
29 -2 -6.5% +2 7.4%
44
Equinix
Equinix
EQIX
28 -1 -3.4% -2 -6.7%
61
Foot Locker
Foot Locker
FL
28 +3 12% +1 3.7%
20
GUESS
GUESS
GES
28 0 0% 0 0%
41
Medtronic
Medtronic
MDT
28 +2 7.7% -2 -6.7%
56
Teradata
Teradata
TDC
28 +6 27.3% +16 133.3%
43
Wipro
Wipro
WIT
28 +2 7.7% -2 -6.7%
44
Illumina
Illumina
ILMN
27 0 0% -4 -12.9%
58
Johnson & Johnson
Johnson & Johnson
JNJ
27 +2 8% +1 3.8%
60
Edwards Lifesciences
Edwards Lifesciences
EW
26 +2 8.3% +11 73.3%
58
Fastly
Fastly
FSLY
26 -5 -16.1% -1 -3.7%
56
Mastercard
Mastercard
MA
26 +2 8.3% 0 0%
58
Sonos
Sonos
SONO
26 +1 4% -2 -7.1%
51
VIZIO
VIZIO
VZIO
25 0 0%
43
Applied Materials
Applied Materials
AMAT
25 -4 -13.8% -11 -30.6%
65
DraftKings
DraftKings
DKNG
25 0 0% -11 -30.6%
49
Dropbox
Dropbox
DBX
25 -2 -7.4% -2 -7.4%
46
Stryker
Stryker
SYK
25 -9 -26.5% -50 -66.7%
59
TripAdvisor
TripAdvisor
TRIP
25 0 0% 0 0%
52
23andMe
23andMe
ME
24 -3 -11.1% -25 -51%
35
Airbnb
Airbnb
ABNB
24 0 0% -3 -11.1%
59
Block
Block
SQ
24 -2 -7.7% -4 -14.3%
47
Domo
Domo
DOMO
24 +3 14.3% +4 20%
49
Uber
Uber
UBER
24 0 0% -1 -4%
64
Astrazeneca
Astrazeneca
AZN
23 0 0% +7 43.8%
58
Chipotle
Chipotle
CMG
22 -7 -24.1% -14 -38.9%
45
Gilead Sciences
Gilead Sciences
GILD
22 +3 15.8% -3 -12%
45
Rivian
Rivian
RIVN
22 0 0% -5 -18.5%
41
Skechers
Skechers
SKX
22 -1 -4.3% +7 46.7%
55
Teladoc Health
Teladoc Health
TDOC
22 -1 -4.3% +2 10%
45
GoPro
GoPro
GPRO
21 +4 23.5% +1 5%
38
Pfizer
Pfizer
PFE
21 -2 -8.7% -3 -12.5%
39
Boston Scientific
Boston Scientific
BSX
20 +1 5.3% +2 11.1%
64
Braze
Braze
BRZE
20 0 0% -6 -23.1%
60
Canada Goose
Canada Goose
GOOS
20 +2 11.1% -2 -9.1%
52
Dell Technologies
Dell Technologies
DELL
20 0 0% -1 -4.8%
45
Enphase Energy
Enphase Energy
ENPH
20 -5 -20% +4 25%
54
McDonald's
McDonald's
MCD
20 0 0% -5 -20%
39
NerdWallet
NerdWallet
NRDS
20 0 0% 0 0%
64
Sweetgreen
Sweetgreen
SG
20 +2 11.1% -26 -56.5%
47
Gentex Corporation
Gentex Corporation
GNTX
19 +6 46.2% -1 -5%
59
Nordstrom
Nordstrom
JWN
19 -2 -9.5% -6 -24%
44
Robinhood
Robinhood
HOOD
19 0 0% +2 11.8%
49
Trimble
Trimble
TRMB
19 +2 11.8% +1 5.6%
64
Duolingo
Duolingo
DUOL
18 +6 50%
50
American Airlines
American Airlines
AAL
18 0 0% 0 0%
57
Garmin
Garmin
GRMN
18 -2 -10% -9 -33.3%
51
Intuit
Intuit
INTU
18 -4 -18.2% -7 -28%
56
Sanofi
Sanofi
SNY
18 0 0% -2 -10%
54
Turtle Beach
Turtle Beach
HEAR
18 -7 -28% 0 0%
40
Urban Outfitters
Urban Outfitters
URBN
18 +1 5.9% 0 0%
35
Trivago
Trivago
TRVG
17 0 0% -8 -32%
46
Morningstar
Morningstar
MORN
16 0 0% 0 0%
60
Zillow
Zillow
ZG
16 -2 -11.1% -6 -27.3%
44
Coinbase
Coinbase
COIN
15 0 0% +2 15.4%
49
Domino's
Domino's
DPZ
15 -2 -11.8% +6 66.7%
38
General Motors
General Motors
GM
15 +2 15.4% -5 -25%
48
Nokia
Nokia
NOK
15 -1 -6.3% -3 -16.7%
46
Roku
Roku
ROKU
15 0 0% -2 -11.8%
49
Live Nation
Live Nation
LYV
14 -1 -6.7% -2 -12.5%
63
Six Flags
Six Flags
SIX
14 0 0% -3 -17.6%
47
Ford
Ford
F
13 0 0% 0 0%
53
Abercrombie & Fitch
Abercrombie & Fitch
ANF
12 -3 -20% +1 9.1%
58
Discover
Discover
DFS
12 +1 9.1% -2 -14.3%
53
Hawaiian Airlines
Hawaiian Airlines
HA
12 -1 -7.7% -14 -53.8%
40
Honeywell
Honeywell
HON
12 +2 20% 0 0%
55
Snap
Snap
SNAP
12 0 0% +2 20%
48
Stitch Fix
Stitch Fix
SFIX
12 +2 20% 0 0%
40
Zscaler
Zscaler
ZS
12 +1 9.1% +3 33.3%
60
NRG Energy
NRG Energy
NRG
11 -1 -8.3% -1 -8.3%
47
Paypal
Paypal
PYPL
11 -3 -21.4% -1 -8.3%
50
Ubiquiti Networks
Ubiquiti Networks
UI
11 +3 37.5% -4 -26.7%
51
Meta
Meta
META
10 0 0% 0 0%
52
Oracle
Oracle
ORCL
10 0 0% -5 -33.3%
52
Reddit
Reddit
RDDT
10 -2 -16.7% -17 -63%
41
Verizon
Verizon
VZ
10 -2 -16.7% -5 -33.3%
38
ChargePoint
ChargePoint
CHPT
9 -4 -30.8%
43
Chewy
Chewy
CHWY
9 0 0% 0 0%
46
Hanesbrands
Hanesbrands
HBI
9 -1 -10% -3 -25%
45
Sprinklr
Sprinklr
CXM
9 -1 -10% -3 -25%
42
Victoria's Secret
Victoria's Secret
VSCO
9 -2 -18.2% -2 -18.2%
24
Chegg
Chegg
CHGG
8 -1 -11.1% -6 -42.9%
39
Norwegian Cruise Line
Norwegian Cruise Line
NCLH
8 -4 -33.3% -4 -33.3%
39
Ulta Beauty
Ulta Beauty
ULTA
8 +2 33.3% +2 33.3%
40
United Airlines
United Airlines
UAL
8 0 0% -4 -33.3%
60
Walmart
Walmart
WMT
8 0 0% -2 -20%
46
thredUP
thredUP
TDUP
8 +2 33.3% -8 -50%
55
JetBlue Airways
JetBlue Airways
JBLU
7 -8 -53.3% -44 -86.3%
24
The RealReal
The RealReal
REAL
7 -1 -12.5% -2 -22.2%
49
Expedia
Expedia
EXPE
6 0 0% -5 -45.5%
52
Redfin
Redfin
RDFN
6 0 0% -4 -40%
38
Sally Beauty
Sally Beauty
SBH
6 -2 -25% -5 -45.5%
25
Wells Fargo
Wells Fargo
WFC
6 -5 -45.5% -3 -33.3%
56
Big Lots
Big Lots
BIG
5 0 0%
36
HP
HP
HPQ
5 -1 -16.7%
41
Sprouts Farmers Market
Sprouts Farmers Market
SFM
5 -1 -16.7% -7 -58.3%
38
BlackBerry
BlackBerry
BB
4 -3 -42.9%
38
Affirm
Affirm
AFRM
4 0 0% -6 -60%
35
DoorDash
DoorDash
DASH
4 0 0% -1 -20%
46
Gap
Gap
GPS
4 0 0% +2 100%
47
Grocery Outlet
Grocery Outlet
GO
4 -1 -20% -7 -63.6%
38
Ross Stores
Ross Stores
ROST
4 +2 100% -8 -66.7%
43
Booking.com
Booking.com
BKNG
3 -4 -57.1%
57
UnitedHealth
UnitedHealth
UNH
3 -1 -25%
54
Baidu
Baidu
BIDU
3 -9 -75% -97 -97%
58
Broadcom
Broadcom
AVGO
3 0 0% +1 50%
46
GameStop
GameStop
GME
3 +1 50% +1 50%
30
Kohl's
Kohl's
KSS
3 -3 -50% -1 -25%
47
Morgan Stanley
Morgan Stanley
MS
3 -4 -57.1% -9 -75%
53
Planet Fitness
Planet Fitness
PLNT
3 -13 -81.3% -22 -88%
46
SunPower
SunPower
SPWR
3 -3 -50% -30 -90.9%
33
T-Mobile
T-Mobile
TMUS
3 -3 -50% -10 -76.9%
44


Data fetched: April 15


How does the Net Promoter Score (NPS) reflect a company's customer satisfaction and loyalty?
The Net Promoter Score (NPS) is a metric that measures customer satisfaction and loyalty based on how likely customers are to recommend a company's products or services to others. An NPS can range from -100 to 100, with higher scores indicating greater customer loyalty and satisfaction. A positive NPS signifies that a company enjoys a healthy relationship with its customers, which is critical for repeat business, word-of-mouth marketing, and long-term success. For investors, a strong NPS suggests that the company has a solid customer base and is likely to sustain growth and profitability over time.

What insights can investors gain from analyzing a company's NPS?
Investors can gain critical insights into a company's operational performance, customer service quality, and competitive positioning by analyzing its NPS. A consistently high NPS indicates that customers are satisfied and loyal, which can lead to increased sales, higher customer retention rates, and greater market share. Conversely, a low or declining NPS may signal underlying problems with the company's products, services, or customer relations that could impact its financial health and market position. By tracking NPS trends, investors can assess a company's health beyond traditional financial metrics and make more informed investment decisions.

Can monitoring NPS provide a competitive advantage for investors?
Yes, monitoring NPS can provide investors with a competitive advantage by offering early signals of a company's potential for growth or warning signs of emerging issues before they are reflected in financial statements. Companies with high or improving NPS scores are often well-positioned for growth, benefiting from strong customer relationships and positive word-of-mouth. Investing in such companies can yield substantial returns. Conversely, identifying companies with low or declining NPS scores can help investors avoid potential pitfalls. By incorporating NPS analysis into their research, investors can identify companies that are likely to outperform the market based on superior customer satisfaction and loyalty.

Where can investors find comprehensive data on NPS and its impact on companies?
Investors looking for comprehensive data on NPS and its impact on companies can turn to industry reports, market research firms, and business intelligence platforms that specialize in customer satisfaction metrics. Some companies also publicly share their NPS scores in annual reports or investor presentations. Additionally, investment research platforms and financial analysts often include NPS analysis in their company evaluations, providing insights into customer satisfaction trends and their implications for company performance. Additionally, our platform integrates NPS scores with financial and market data, providing investors with a holistic view of a company’s performance and the potential impact of its digital presence on its overall market valuation.

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